Angelina Lever
Etobicoke,ON
Summary
Result-driven member connect representative with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services. Experienced financial services consultant and proven at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Connect Representative
DUCA Financial Services Credit Union Ltd.
02.2023 - Current
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Shift Manager
Popeyes® Louisana Kitchen
03.2022 - 02.2023
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Shift Manager
Mad Radish
09.2021 - 02.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Restaurant General Manager
Popeyes® Louisana Kitchen
02.2021 - 09.2021
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Shift Manager
Popeyes® Louisana Kitchen
01.2021 - 02.2021
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
Customer Service Representative
Popeyes® Louisana Kitchen
04.2020 - 12.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Commerce - Finance
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2024
Skills
- Market Research
- Financial Reporting
- Financial Stability Knowledge
- Financial Planning
- Data Entry
- Technical Troubleshooting
- Customer Support
- Account Servicing
- Accounting and Bookkeeping
- Financial Data Analysis
- Business Development
- Business Growth and Retention
Languages
English
Native or Bilingual
Hindi
Full Professional
Certification
ServSafe Food Handler Certificate (01/2021 - 01/2026)
Timeline
Member Connect Representative
DUCA Financial Services Credit Union Ltd.
02.2023 - Current
Shift Manager
Popeyes® Louisana Kitchen
03.2022 - 02.2023
Shift Manager
Mad Radish
09.2021 - 02.2022
Restaurant General Manager
Popeyes® Louisana Kitchen
02.2021 - 09.2021
Shift Manager
Popeyes® Louisana Kitchen
01.2021 - 02.2021
Customer Service Representative
Popeyes® Louisana Kitchen
04.2020 - 12.2020
Bachelor of Commerce - Finance
Humber Institute of Technology And Advanced Learning
ServSafe Food Handler Certificate (01/2021 - 01/2026)
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