Angelina Hernandez

• Managed front-desk operations, including calls, appointment scheduling, and patient check-in/out
• Processed payments, insurance claims, and client documentation
• Assisted with pre- and post-operative animal care, monitoring, and discharges
• Prepared medical materials, sterilized surgical packs, and handled vaccinations and medications
• Conducted diagnostics and submitted lab samples using IDEXX equipment
• Maintained clinic cleanliness and independently opened and closed the facility

• Provided daily animal care and personalized product recommendations to support health and well-being
• Maintained clean, safe enclosures to ensure a healthy environment
• Performed cashier duties accurately and efficiently
• Trained and supported new team members
• Created a compassionate, welcoming experience for animals and customers

• Restocked and organized shelves to maintain product availability and presentation
• Processed cash transactions accurately and balanced the register
• Supported loss-prevention efforts to reduce shrinkage
• Collaborated with team members to improve inventory management

*Seasonal*

• Operated the carousel while ensuring child safety at all times
• Educated children and families about zoo animals
• Handled ticket sales, gift shop transactions, and merchandise stocking
• Managed wagon rentals, including check-in and check-out