Angelica Viché Castro

Evaluation and Orientation Social Worker

• Evaluated reports and the level of risk as mandated by the Youth Protection Act in Quebec.
• Managed high-risk cases to ensure the security and development of children through timely assessments and appropriate interventions.
• Prepared Evaluation report and Court reports.
• Interviewed youth, families, and external partners to assess situations, limitations and issues in order to implement services to address the needs.
• Enhanced family stability by providing crisis intervention and a strengths-based approach for a diverse caseload.
• Provided culturally competent services to diverse populations to empower youth and families.
• Improved client outcomes by coordinating services with community partners.

Evaluation and Orientation

• Worked collaboratively with Evaluation and Orientation caseworkers to assist in their tasks.
• Provided support in various types of interventions.
• Accompanied clients and provided support in supervised visits.
• Learned methodological note writing, maintained impeccable notes and documented activities fully in PIJ.

• Identified sales opportunities by understanding the client's needs and advising them on products and services.
• Provided a welcoming environment for clients at the front desk.
• Completed daily administrative tasks, such as selling contracts, completing payments, and receiving calls for the manager.
• Trained new sales representatives.
• Delivered energetic responses to customers in-person and by telephone, going above and beyond to serve needs.