Angelica Trujillo
Clovis
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am Bilingual and Bi literate in Spanish, and I am ready for any task or challenge. I thrive well in fast paced environments. I take all that I do into deep consideration and always put my best foot forward when it comes to giving the best customer service or handling challenges or disputes. I am a very detail-oriented person in everything that I do, and I always make sure it meets above expectations. I am just a truly hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every person a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Public Safety Dispatcher
California Highway Patrol
Fresno, CA
01.2026 - Current
- Managed emergency calls, prioritizing incidents based on urgency and severity.
- Coordinated responses with law enforcement, fire departments, and medical services.
- Operated advanced dispatch software to track unit locations and statuses in real time.
- Maintained detailed logs of communications and incidents for accurate record-keeping.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Motor Vehicle Representative
Department of Motor Vehicles
Fresno, CA
04.2023 - 01.2026
- Processed vehicle registrations and renewals efficiently, ensuring compliance with state regulations.
- Assisted customers in understanding licensing requirements and documentation needed for transactions.
- Managed scheduling of driving tests, optimizing appointment availability for clients.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Also worked at a contact center representative. Assisted with callers that were requiring assistance with online transactions and trouble shooting errors that customers were encountering on the online website
Radiology Scheduling Specialist
Community Regional Medical Center Of Fresno
Fresno, CA
10.2020 - 06.2023
- Managed multiple phone lines
- Handled incoming/outgoing referrals
- Insurance verification
- Submitted Authorizations
- Overseen future appointments within all modalities of radiology
- Gathered all clinical documentation to ensure everything was collected prior to patient arrival.
- Scheduled and confirmed appointments.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Assisted in the recruitment process by conducting interviews with potential candidates.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Submitted diagnosis and procedure codes for insurance companies.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
Front Desk Clerical Staff
OBGYN- Dr. Gopal Reddy Gade
Fresno, CA
08.2017 - 10.2020
- Managed multiple phone lines.
- Managed incoming/outgoing referrals.
- Insurance verification.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Registered new patients as well as go over medical history.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Completed relevant insurance and other claim forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Trained new staff on office procedures, insurance processes and medical terminology.
Pre-School Enrollment/Paraprofessional
Fresno Unified School District
Fresno, CA
12.2016 - 08.2017
- Calculated income
- Overseen qualifications that families had to meet for enrollment
- Managed the phones.
- Verified all required documentation prior to enrolling a student in classes.
- Resolved student inquiries regarding registration and enrollment processes.
- Reviewed applications for accuracy before submitting them for approval.
- Performed data entry and maintained accurate records of student enrollment information.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Led after-school programs focused on developing skills in areas like art, music, science, reading comprehension.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
Front Desk Receptionist
Dynamic Integrative Health
Fresno, CA
06.2015 - 12.2016
- Scheduled/Registered new patients
- Managed the phones
- Coordinated meetings to make sure the office was reaching our monthly goals
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Collected payments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Completed relevant insurance and other claim forms.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Entered insurance, demographics and health history into patient database.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
Education
High School Diploma -
McLane High School
Fresno, CA06.2015
Certification - Medical Billing and Coding and Office Admin
Institute of Technology
Fresno, CASkills
- Bi-literate English/Spanish
- Proficient in Microsoft Office Products
- Appointment Scheduling
- Bilingual English/Spanish
- Customer Service
- Experience with Epic Software system
- Accurate Typing 60 wpm
- Organization
- Ability to work well with others as well as working independently
- Office Administration
- Billing and Coding
- Documentation Skills
- Schedule Management Expertise
- Telephone Etiquette
- Schedule Management
- Problem-Solving
- Attention to Detail
- Data Entry
- Medical Terminology
- Insurance Verification
- Patient Registration
- Materials Management
- Effective Multitasking
- Critical Thinking
- Professional Telephone Demeanor
- Complaint Resolution
- Call Controlling
- Authorizations Knowledge and ability to obtain
- Experience in requesting and processing financial payments
- Paperwork Processing
- Insurance Claim Forms Review
- Claims Processing
- Insurance Terminology
- Billing Software
- Coverage Determination
- 10-Key Touch
- Insurance Claims Management
Education and Training
other
Timeline
Public Safety Dispatcher
California Highway Patrol
01.2026 - Current
Motor Vehicle Representative
Department of Motor Vehicles
04.2023 - 01.2026
Radiology Scheduling Specialist
Community Regional Medical Center Of Fresno
10.2020 - 06.2023
Front Desk Clerical Staff
OBGYN- Dr. Gopal Reddy Gade
08.2017 - 10.2020
Pre-School Enrollment/Paraprofessional
Fresno Unified School District
12.2016 - 08.2017
Front Desk Receptionist
Dynamic Integrative Health
06.2015 - 12.2016
High School Diploma -
McLane High School
Certification - Medical Billing and Coding and Office Admin
Institute of Technology