Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY LOPEZ

683 Bahia Street, Imperial

Summary

Bachelor's of Science in Criminal Justice graduate with an Associate's of Science in Administration of Justice and is eager to put acquired knowledge to use. Noted for strong work ethic and communication skills. Passionate and motivated seeking to excel in a career in law enforcement with an agency rewarding hard work, talent and dedication.

Overview

7
7
years of professional experience

Work History

Public Safety Dispatcher

Imperial County Sheriff's Office
06.2022 - Current
  • 40 hours per week
  • Supervisor Sylvia Martinez 442-265-2032
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems, gather pertinent information and locations to direct the type of response needed.
  • Entered criminal record checks, driver's license numbers, and other confidential information into telecommunications systems to fulfill officer requests and daily dispatch duties.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Completed appropriate forms and radio announcements for the department needs such as BOLO requests for wanted persons, stolen vehicles, etc.
  • Followed established protocols for professional handling of emergency situations.
  • Used CLIPS software diligently to send teletypes to communicate with various agencies, enter missing persons in the MUPS system, enter stolen vehicles into SVS system, look and enter property and or people into NCIC database and etc.
  • Remained attentive to two law enforcement agencies (ICSO/IPD) and two fire agencies (ICFD/HFD) on the radio and created calls for service that correlated to each agencies jurisdiction
  • Knowledgeable in how to send local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
  • Offered friendly and efficient service to callers, handled challenging situations with ease.
  • Increased situational awareness for first responders with accurate and timely information relayed from callers.
  • Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
  • Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
  • Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Dispatched and coordinated emergency services teams according to high-priority calls. I.E. dive teams, hazard teams, bomb dismantling teams, SERT, Drone operators, etc.

Administrative Assistant

Got Bugs? Pest Control
05.2020 - 06.2022
  • 40 hours per week
  • Supervisor: Greg Lyon 760-332-9031 (can contact)
  • Computer skills such as typing, and utilization of various software's; quickbooks, pestroutes, google sheets, excel, microsoft word, descartes, and etc.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization within the company.
  • Calculated billings and posted charges to customer accounts, & reviewing charges with customer.
  • Prepared weekly employee work schedules for team members; creating service routes.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept company accounts in balance and ran daily reports to verify totals/collection rate.
  • Answered multi-line phone system to respond to inquiries and assist customers in a timely-manner.
  • Handling company inquiries by creating/typing contract estimates and coordinating office activities.
  • Practiced HIPAA law accurately daily by delivering medical records as a result to a contract with our local hospital and the company.

Cashier

DD’S Discounts
12.2019 - 01.2021
  • 20 hours per week
  • Supervisor: Jerry Wilchess 760-540-4590 (can contact)
  • Mentored new team members on POS system operations, customer service skills, and sale strategies/goals.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems, assist wherever needed and handle any customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Brand Representative /Cashier

Hollister Co
04.2017 - 09.2020
  • 15 hours per week
  • Supervisor: Terry Turner 760-234-7116 (can contact)
  • Push sales, oversee store to practice loss prevention.
  • Completed floor-sets, filled floor and rang up customers.
  • Showed understanding of customer's personal style and preferences when offering product advice leading to creating a personal experience.
  • Worked flexible schedule and picked up extra shifts to meet business needs
  • Operated POS systems with excellent accuracy levels.
  • Restocked, organized and arranged merchandise throughout store to drive product sales.

Education

Bachelor of Science - Criminal Justice

San Diego State University
San Diego, CA
08.2021

Associate of Science - Administration of Justice

Imperial Valley College
Imperial, CA
12.2019

High School Diploma -

Imperial High School
Imperial, CA
06.2018

Skills

  • High level of autonomy
  • Works conscientiously under pressure
  • Fluent in both English/Spanish
  • Time management
  • Conflict resolution
  • Communication/listening skills
  • Team player
  • Independent judgment and decision making
  • Flexible & Adaptable
  • Integrity

Timeline

Public Safety Dispatcher

Imperial County Sheriff's Office
06.2022 - Current

Administrative Assistant

Got Bugs? Pest Control
05.2020 - 06.2022

Cashier

DD’S Discounts
12.2019 - 01.2021

Brand Representative /Cashier

Hollister Co
04.2017 - 09.2020

Bachelor of Science - Criminal Justice

San Diego State University

Associate of Science - Administration of Justice

Imperial Valley College

High School Diploma -

Imperial High School
ASHLEY LOPEZ