Angelica Gavin

Assisted customers with loan applications, explaining product terms and repayment options, verifying documentation, and ensuring all transactions comply with company policies and state regulations. Provided clear, accurate information while maintaining confidentiality and demonstrating empathy toward customers’ financial situations.

Managed inbound and outbound communications, processes payments, updated account records, and support loan renewals and account servicing. I've also help drive branch performance by meeting sales goals, maintaining organized records, and delivering exceptional service that builds trust and long-term customer relationships.

Supervised employees, delegate tasks, monitor performance, and provide coaching to promote professional development. I've helped coordinate schedules, manage inventory or resources, resolve customer concerns, and ensure compliance with company policies and procedures. In addition to operational responsibilities, I often contributed to goal setting, budgeting support, reporting, and performance analysis.

Overseeing daily retail operations during assigned shifts, ensuring excellent customer service, efficient workflow, and adherence to organizational policies and standards. My role supported the store management team in driving sales, maintaining operational excellence, and fostering a positive work environment aligned with Goodwill’s mission.

Responsible for coordinating freight movement, negotiating rates, and managing day-to-day logistics to maximize profitability and efficiency for an owner-operator. Ensures compliance with transportation regulations while maintaining strong broker and customer relationships. Also while searching and securing profitable freight using load boards such as DAT Freight & Analytics, Truckstop, and direct broker connections.