Angelica Dyubanova
Calgary,Alberta
Summary
Motivated and dedicated individual with 3+ years of experience in customer service. Ability to work with all types of personalities and eager to learn new skills. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
WestJet Encore
01.2023 - Current
- Ensuring the safety, security and comfort of guests prior to take-off, inflight and landing
- Enhancing passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Ensuring timely departures by assisting with boarding procedures and efficiently stowing luggage
- Demonstrating flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
Leasing Agent
First Service Residential
09.2022 - 01.2023
- Greeted clients, showed apartments, and prepared leases
- Maintained knowledge of 5 properties, including availability of suites, layouts, features and amenities
- Handled inquires, questions and concerns in a timely and professional manner
- Collected and organized important documents and payments
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
Sales Associate
Marshalls
09.2019 - 09.2022
- Actively attended to customers and created positive shopping experience
- Processed refunds, exchanges and purchases as a cashier
- Maintained organization, greeted and assisted customers in the fitting room
- Prepared bank deposits and balanced tills and register floats for next sales date
Education
High School Diploma -
06.2020
Skills
Self-Motivated
Reliable
Team-player
Patient
Strong written and verbal skills
Adaptable and flexible
Positive attitude
Multi-tasker
Computer knowledge (Microsoft Office)
Volunteering
- Served alcoholic + non-alcoholic beverages in the beer garden
- Maintained organization in the tents
- Assisted with set up and take down of the festival
- Worked closely with the production coordinator and fellow volunteers as a team
Certification
September 2021 - Body Design University Personal Training Certification Course
August 2022 - Emergency First Aid CPR C & AED
August 2022 - Proserve
Timeline
Flight Attendant - WestJet Encore
01.2023 - Current
Leasing Agent - First Service Residential
09.2022 - 01.2023
Sales Associate - Marshalls
09.2019 - 09.2022
Lord Beaverbrook High School - High School Diploma,
September 2021 - Body Design University Personal Training Certification Course
August 2022 - Emergency First Aid CPR C & AED
August 2022 - Proserve
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