Summary
Overview
Work History
Education
Skills
Languages
Timeline

Angela Mae Dela Cruz

Saskatoon,SK

Summary

Dynamic Shift Leader at Tayebi Family Restaurant with a strong focus on customer service and team collaboration. Expert in cash handling and training new employees, fostering a positive work environment. Successfully resolved conflicts and enhanced team performance, ensuring high standards and customer satisfaction. Committed to maintaining a safe and efficient workplace.

Overview

5
5
years of professional experience

Work History

Shift Leader

Tayebi Family Restaurant
09.2019 - 02.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

Cedarbrae Collegiate Institute
10.2019

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Training assistance

Languages

English
Professional Working
Tagalog
Native or Bilingual

Timeline

Shift Leader - Tayebi Family Restaurant
09.2019 - 02.2025
Cedarbrae Collegiate Institute - ,

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Angela Mae Dela Cruz