ANGELA BENG NDJOCK LUCIE
Oshawa,ON
Summary
Proven Bilingual Customer Service Representative with a track record of enhancing customer satisfaction through expert resolution of complex inquiries in both English and French. At Concentrix, achieved an 80% customer satisfaction rate by employing exceptional problem-solving and bilingual communication skills. Proficient in MS Office and adept at managing high-volume calls, demonstrating a unique blend of technical and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Bilingual Customer Service Representative
Concentrix
04.2022 - Current
- Handled both English and French calls with open and clear communication skills to quickly get to the root of the issue.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by going above and beyond and finding creative solutions to problems.
- Answered more than 20 inbound calls from customers both in English and French daily.
- worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and service.
- Achieved customer satisfaction by obtaining 80% customer satisfaction surveys 3 months in a row.
Bilingual Customer Service Representative
Sephora
11.2022 - 03.2023
- Assisted customers with French-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Education
Bachelor of Arts - Business Administration
Shandong Youth University of Political Science
Jinan China06.2021
Skills
- Fluent Bilingualism
- Problem-Solving
- French translation
- Customer Support
- Call center experience
- Issue Research
- Computer Skills
- MS Word
- MS Excel
- MS Powerpoint
- Account Updates
- LiveChat Messaging
Languages
English
Native or Bilingual
French
Native or Bilingual
Reading
At the start of every year I make the commitment to read at least 12 books per year that is 1 book every month. My favorite book I've read would be Atomic Habits by James Clear.
Timeline
Bilingual Customer Service Representative
Sephora
11.2022 - 03.2023
Bilingual Customer Service Representative
Concentrix
04.2022 - Current
Bachelor of Arts - Business Administration
Shandong Youth University of Political Science
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