Sara Unic
Mississauga,ON
Summary
Dynamic Bilingual Customer Service Representative with 10 plus years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in French. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
Canpar
04.2023 - Current
- Answered incoming calls promptly, professionally greeting each caller
- Utilized strong bilingual communication skills to successfully assist customers
- Provided customer service in Spanish and English to customers over the phone, responding to inquiries and resolving issues
- Spoke clearly and persuasively in positive or negative situations, listening to customers to get clarification and respond to questions
- Met or exceeded daily call quotas while maintaining quality standards
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Managed approximately 80 incoming calls, emails and inquires per day from customers
Front Desk Agent
Sandman
06.2014 - 06.2022
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers in a friendly and professional manner, while providing excellent customer service
- Handled cash, credit and debit card transactions accurately
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily
- Resolved guest issues with creative solutions, escalating major concerns to management
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
Education
Diploma - Architecture
Sheridan College
Mississauga, ON07.2019
Skills
- Call Center Operations
- Service Recommendations
- High-Volume Environments
- Document Translation
- Customer Support
- SAP Experience
- Call center experience
- Problem-Solving
- Fluent Bilingualism
Languages
French
Native or Bilingual
Personal Information
Title: ARCHITECTURAL DRAFTER
Timeline
Bilingual Customer Service Representative
Canpar
04.2023 - Current
Front Desk Agent
Sandman
06.2014 - 06.2022
Diploma - Architecture
Sheridan College
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