Angela Thraves
Calgary,BC
Summary
Multi-talented Sales Representative & Customer Service Professional driven in selling quality products and services to customers of all backgrounds and needs. Extensive record of sales accomplishment and motivated to further succeed Real Estate.
Overview
25
25
years of professional experience
Work History
Vehicle Rental Consultant
DRIVING FORCE Vehicle Rentals, Sales & Leasing
2023.08 - Current
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
Sales Associate
TJX Companies
2020.12 - 2023.08
- Prioritized helping customers over completing other routine tasks in store.
- Built relationships with customers to encourage repeat business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Realtor
Sutton Premier Realty
2017.08 - 2020.12
- Used Paragon and other realtor databases to find properties for clients.
- Represented buyers and sellers of developed and undeveloped properties.
- Advertised client properties on websites, through social media and in real estate guides.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Generated listings for sales and rental properties through cold calls and referrals.
- Accompanied buyers and sellers to their home inspections and appraisals.
- Continually stayed up-to-date on mortgage rates and related real estate news.
- Communicated with clients to understand their property needs and preferences.
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
- Developed and maintained a list of properties suited to different needs and budgets.
- Created and implemented marketing plans to drive sales.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Wrote, negotiated and finalized sales contracts.
Realtor/Assistant Property Manager
Homelife Glenayre Realty Chilliwack Ltd.
2015.07 - 2017.07
- Realtor Services as above
- Interview potential tenants for rental accommodation.
- Move In Move out Inspections.
- Delivered Notices to tenants as per the Residential Tenancy Act.
- Coordinate appointments with Tenants and Service Trades for repairs, damage and cleaning.
- Collected rent
- Interviewed potential tenants.
Realtor
Sutton Showplace Realty
2012.07 - 2015.07
Sames as above Realtor position
Cosmetic Beauty Advisor
Shoppers Drug Mart
2008.06 - 2013.06
- Greeted all guests in a warm and friendly manner to create a positive first impression of the Cosmetic department.
- Called clients to confirm upcoming promotions & events.
- Followed the pre-assigned opening and closing procedures.
- Entered customer demographic and preference data in client files
- Performed inventory and restocking assignments as necessary.
- Maintained a solid knowledge base of all Skin care and Make-up products, Fragrances & Trends.
- Mini facials and Make up application
Realtor
Royal LePage Wheeler Cheam Realty
2009.08 - 2012.08
Same as above
Fragrance Specialist
Sears Canada Ltd.
1999.05 - 2008.06
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
- Replenished supplies, bags and other materials at each cash wrap.
- Communicated all store initiatives and promotions to customers to generate return business.
- Recommended alternative items if product was out of stock.
- Suggested accessories and complementary purchases.
- Accepted and processed returns.
- Maintained adherence to all company protocols
- Provided repeat customers with exceptional care and attention.
- Followed latest market trends.
Education
Real Estate Trading Services License - Real Estate
The University of British Columbia
Vancouver, BC, Canada2009
L’Oréal Fragrances
Vancouver, BCCalvin Klein Fragrances
Vancouver, BCYSL
Vancouver, BCGivenchy Fragrances
Vancouver, BCBiotherm
Vancouver, BCLancome
Vancouver, BCEstée Lauder
Vancouver, BCClinique
Vancouver, BCElizabeth Arden
Vancouver, BCMarketing
British Columbia Institute of Technology
Burnaby, BCSkills
- Sales
- Negotiation
- Marketing and advertising
- Database Management
- Property marketing
- Property tours and inspections
- Open house preparations
- Problem resolution
- Relationship development
- Purchase & Sale contracts
Accomplishments
Homelife Silver Club Member 2016
Timeline
Vehicle Rental Consultant
DRIVING FORCE Vehicle Rentals, Sales & Leasing
2023.08 - Current
Sales Associate
TJX Companies
2020.12 - 2023.08
Realtor
Sutton Premier Realty
2017.08 - 2020.12
Realtor/Assistant Property Manager
Homelife Glenayre Realty Chilliwack Ltd.
2015.07 - 2017.07
Realtor
Sutton Showplace Realty
2012.07 - 2015.07
Realtor
Royal LePage Wheeler Cheam Realty
2009.08 - 2012.08
Cosmetic Beauty Advisor
Shoppers Drug Mart
2008.06 - 2013.06
Fragrance Specialist
Sears Canada Ltd.
1999.05 - 2008.06
Real Estate Trading Services License - Real Estate
The University of British Columbia
L’Oréal Fragrances
Calvin Klein Fragrances
YSL
Givenchy Fragrances
Biotherm
Lancome
Estée Lauder
Clinique
Elizabeth Arden
Marketing
British Columbia Institute of Technology
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