Sanjay Chopra
Brampton,Ontario
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of the organization and the public. Seeking to offer experience across diverse industries for rewarding role with an excellent employer.
Overview
38
38
years of professional experience
Work History
Rental Sales Agent
Sixt Rent A Car
04.2023 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Executed sales and marketing initiatives to increase revenue for company.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Sales Representative
IPro Realty
01.2018 - Current
- Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings
- Prepared sales contracts
- Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Generated new leads through networking and attending industry events
- Utilized CRM software to manage customer accounts and track performance metrics
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Branch Manager
Hertz Car Rental Bay & Bloor
01.2020 - 03.2021
- Assessed budget plans and present costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Originated, reviewed, processed, closed and administered customer base
- Gathered and reviewed customer feedback to improve operations.
- Supervised work of 3CSRs and 3VSAs.
- Held sales coaching sessions.
- Wrote reports detailing branch activities.
- Maintained friendly and professional customer interactions.
- Resolved escalated customer issues and boosted retention rates by 100%.
- Assessed employee performance and developed improvement plans.
- Identified and capitalized on community business opportunities with effective networking.
- Protected company assets with strategic risk management approaches.
- Learned to work effectively with Unionized staff.
- Handled daily conflicts of Unionized staff
- Maintained friendly and professional customer interactions
- Consulted customers to boost product sales and services
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Generated financial and operational reports to assist management with business strategy
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Boosted sales and customer loyalty through incentive programs
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
Branch Manager
Hertz Car Rental Brampton
01.2019 - 01.2020
- Assessed employee performance and developed improvement plans.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Boosted revenue and grew sales team .
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Met deadlines by proactively managing individual and team tasks and implementing Daily And weekly processes.
- Identified and capitalized on community business opportunities with effective networking.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Protected company assets with strategic risk management approaches.
- Engaged employees in business processes with positive motivational techniques.
- Held sales coaching sessions.
- Gathered and reviewed customer feedback to improve operations.
- Maintained friendly and professional customer interactions.
- Got the first hand approach to handle and work with Union Employees .
- One of the biggest Hertz Canadian Branch with 250 cars on Rent
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
CEO
Green Motion Car Rental
06.2016 - 07.2017
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Developed new process for employee evaluation which resulted in marked performance improvements
- Implemented marketing strategies which resulted in 12% growth of customer base
- Initiated two key partnerships which resulted in 54% revenue growth
- Responded to customer requests via telephone and email
- Assisted various business groups with document organization and dissemination during acquisitions
- Worked directly with Head office in UK to achieve Increase Revenue
Regional Manager
Advantage Car & Truck Rentals Mississauga
01.2003 - 01.2012
- Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions.
- Developed effective retail marketing strategies to increase brand awareness
- Grew market share by 50% by building strong vendor network and customer-oriented retail store and services
- Identified above average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Supervised staff to safeguard optimal brand expansion initiative productivity
- Oversaw all administrative and recordkeeping functions
- Boosted growth by devising strategic network and marketing tactics
- Managed personnel issues and implemented corrective actions
Owner Operator
Europe Car Rental
01.2001 - 01.2003
- Recruited and hired talented staff to fill key positions
- Detected and resolved routine and complex concerns negatively impacting business management operations and strategic planning.
- Created a comprehensive business plan complete with sales goals and financial data
- Projected long-term company requirements and conceptualized approaches to build customer loyalty and maximize revenue generation.
- Improved customer satisfaction by resolving critical issues quickly and effieciently
- Enhanced customer loyalty and satisfaction by addressing concerns in a speedy and knowledgeable manner.
- Established and maintained strong procedures for daily operations
- Researched market competitors and trends to formulate new business plans
- Created successful marketing and promotions plans that drove revenue growth
- Controlled expenses and maximized savings through the effective negotiation of vendor contracts.
- Hired and trained employees and evaluated their job performance
Owner Operator
Dollar Rent A Car
01.1998 - 01.2001
- Successfully raised net revenue from $100000 to over $600000 in previous 2 Years
- Developed and implemented detailed business plan to get operations running on the best foundation
- Automated key office processes, including payroll, AP/AR, recordkeeping and compliance tracking.
- Controlled expenses and maximized savings through the effective negotiation of vendor contracts.
- Established and maintained strong procedures for daily operations
- Optimized inventory levels to stay with current demand
- Recruited and hired talented staff to fill key positions
- Created successful marketing and promotions plans that drove revenue growth
- Hired and trained employees and evaluated their job performance
- Improved customer satisfaction by resolving critical issues quickly and effieciently
- Created a comprehensive business plan complete with sales goals and financial data
Owner Operator
Payless Car
01.1996 - 01.1998
- Recruited and hired talented staff to fill key positions
- Researched market competitors and trends to formulate new business plans
- Optimized inventory levels to stay with current demand
Owner Operator
New Frontier Rent A Car
01.1986 - 01.1996
- Improved operations to optimize cost and Customer Service
- Started the operation with 3 cars and successfully Built it to 500 cars
- Adhered to safety requirements with no complaints, incidents or accidents
- Controlled expenses and maximized savings through the effective negotiation of vendor contracts.
- Established and maintained strong procedures for daily operations
- Optimized profitability and saved costs by negotiating vendor services.
Education
GED -
Toronto School Of Business
Richmond Hill, ON1986
GED - undefined
Ontario Real Estate Association
Toronto, ON2012
GED - undefined
Financial Services Commission Of Ontario
Toronto, ON2017
Skills
- Customer service
- Top marketing
- Car rental expertise
- Scheduling understanding
- Account development
- Point-of-sale orders
- Market research
- Acquiring clients
- Interpersonal communication skills
- Staff training
- Marketing understanding
- Revenue generation
- Expense reporting
- Sales
- Sales expertise
- Product knowledge
- Service agreements
- Inventory management
- Customer relations
- Client service
- Network development
- Teamwork and collaboration
- Post-Sales Support
- Product and Service Knowledge
- Staff Training
- Onsite Product Demonstrations
- Prospecting Skills
- Customer Retention Abilities
- Product Management and Pricing
- Inside and Outside Sales
- Market Research
- Problem-Solving Strengths
- Performance Improvement
- Training and Development
- Maintaining Customer Database
- Upselling Techniques
- Revenue Generation
Professional References
Payless Car Rental : Cathy Gassner 727 321 6352
Dollar Rent A Car : Master Licence Surjit Babra 416 922 1000
Dollar Rent A Car : Jeff Appleton CEO ( No Current Number )
Dollar Rent A Car : Bill McNeice 905 864 8884
Europe Car Rentals : Carlos Flores +1 954-647-8987
Advantage Car & Truck Rentals : Bruce Taylor President 416 688 1053
Greenmotion Car International : Richard Lowden Founder / CEO
+44 (0)333 888 4000
Richardlowden@greenmotion.com
Natalie Fallon +447718596503
nataliefallon@greenmotion.com
Personal References
Ziegler Coelho 647 654 8997 ( Commercial Real Estate Ipro )
Emily Jacobelli 416 771 1718 ( Claims Advantage Car Rentals )
James Saunders 416 409 0938 ( Linked Turn Ventures )
Work History
From Jan 2019 to Mar 23 2021
Hertz Car Rental
Branch Manager Brampton
Looking after Day to Day Operations
Operating The Trippers for All of Southern Ontario
Movement of Fleet as Needed to Individual Locations
Looking after All the Credits and Customer Relations
Received Top Award In North America as Helpfulness to the Customers Out of all the Front Line Workers In USA and Canada
Additional Information
We operated Penny Gas Bar In Gasoline Alley On Highway 11 from 1990 to 1992
We operated Beaver Gas station In Alliston as well Sunoco Gas Bar In Concord Ontario
All three brands We ran Along with my Wife .
Our Car rental Business expanded to very large operation so We decided to Move forward with the Car Rental Operations .
At time to time I have helped My Uncle who has Canadian Tire Gas Station In New market .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Timeline
Rental Sales Agent
Sixt Rent A Car
04.2023 - Current
Branch Manager
Hertz Car Rental Bay & Bloor
01.2020 - 03.2021
Branch Manager
Hertz Car Rental Brampton
01.2019 - 01.2020
Sales Representative
IPro Realty
01.2018 - Current
CEO
Green Motion Car Rental
06.2016 - 07.2017
Regional Manager
Advantage Car & Truck Rentals Mississauga
01.2003 - 01.2012
Owner Operator
Europe Car Rental
01.2001 - 01.2003
Owner Operator
Dollar Rent A Car
01.1998 - 01.2001
Owner Operator
Payless Car
01.1996 - 01.1998
Owner Operator
New Frontier Rent A Car
01.1986 - 01.1996
GED -
Toronto School Of Business
GED - undefined
Ontario Real Estate Association
GED - undefined
Financial Services Commission Of Ontario
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