Angela Musabyimana

• Manage and address customer inquiries through daily telephone interactions, ensuring prompt and effective resolutions
• Diagnose and resolve technical issues with Apple devices and applications, providing timely and effective solutions
• Maintained updated knowledge through continuing education and advanced training.

Expedia

• Manage and address customer inquiries through daily telephone and e-mail interactions, ensuring prompt and effective resolutions
• Coordinate and process hotel reservations, tailoring bookings to meet customer needs and preferences
• Follow up on customer requests via email, maintaining clear and professional communication to ensure satisfaction
• Identify and resolve issues related to hotel reservations, proactively addressing challenges to provide seamless customer experiences

Google Ads

• Provide strategic recommendations on advertising campaigns aligned with clients' business objectives, through daily telephone, e-mail and chat interactions
• Troubleshoot and resolve technical issues related to advertising campaigns and account performance
• Analyze and interpret account metrics, delivering clear and actionable insights to clients
• Manage billing processes, including account setup, payments, refunds, and compliance screening, ensuring accuracy and efficiency

Renault

• Facilitate the setup and configuration of on-board electronic devices, ensuring seamless functionality for users, through daily telephone interactions
• Diagnose and resolve technical issues with on-board electronic devices, providing timely and effective solutions
• Assist customers in selecting and purchasing travel essentials, including maps, software updates, and SIM cards, to enhance their journey

• Provide personalized front-desk services, ensuring a memorable experience for tourists
• Offer expert recommendations on must-see attractions, key activities, and local points of interest
• Promote and sell curated tourist packages tailored to individual preferences
• Facilitate the sale of champagne tours and tastings, enhancing guests’ cultural experiences
• Market and sell premium local products, showcasing the region’s unique offerings

• Lead and manage a team, ensuring effective collaboration and high performance
• Plan, organize, and implement inclusive cultural and sports activities for children with and without disabilities, promoting engagement and development
• Provide regular feedback to parents on their children's participation and progress in daily activities
• Conduct monthly reviews, assess performance, and reward the achievement of set objectives to motivate and inspire the team