INEZA Evie
Charlottetown,PE
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Bilingual (English-French) Technical Support Rep
Canon Canada
03.2023 - 09.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
Technical Support Representative
Buchanan Technologies
07.2021 - 02.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Promoted efficiency among departments with prompt resolution of system issues.
Education
Associate of Arts - Computer/Network Electronics Technician
Technical University of Munchkin
New Germany, NS03.2022
Skills
- Desktop Support
- Customer Satisfaction
- Account Management
- Customer Service Expertise
- MS Office Proficiency
- Customer Relations
- Windows 10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your daily life is your temple and your religion.
Kahlil Gibran
Timeline
Bilingual (English-French) Technical Support Rep
Canon Canada
03.2023 - 09.2023
Technical Support Representative
Buchanan Technologies
07.2021 - 02.2023
Associate of Arts - Computer/Network Electronics Technician
Technical University of Munchkin
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