Angela Miranda
Calgary,AB
Summary
Experienced NOC Engineer with proven skills in system security and troubleshooting that led incident and operations management for a global network and server infrastructure. In-depth understanding of IT systems and networks and Interacts regularly with clients, documenting services provided and issues addressed. Detail-oriented, hardworking and passionate job seeker with strong organizational skills eager to secure an I.T position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Operations Engineer
AMD / Xilinx Under OPUS IT Services Ltd.
07.2017 - 07.2022
- Managed, monitored, and provided 24x7 management of infrastructure and application alerts, ensuring the
smooth operation of network operations for AMD and Xilinx. - Increased network efficiency by implementing and maintaining robust infrastructure systems.
- Played an instrumental role in responding to critical outages swiftly and restoring services with minimal disruption to operations or user experience.
- Kept detailed documentation on each incident and added lessons learned to the knowledge base ensuring accurate and timely reporting to minimize business impact
- Enhanced system uptime by proactively monitoring and troubleshooting network issues.
- Collaborated with cross-functional teams for seamless network integration during mergers and acquisitions.
- Reduced response times to network incidents with thorough documentation and efficient escalation procedures.
NOC / S1 Network Engineer
REGUS - IWG Plc. Offices
07.2015 - 06.2017
- Provided Level 1 service provision and conducted fault analysis and fixes on the core LAN, WAN, Wireless, and
Firewall Infrastructure, ensuring uninterrupted network connectivity and optimal performance. - Offered configuration expertise on LAN, Wireless, CISCO routers, and Clavister firewall infrastructure,
contributing to the seamless operation of the network. - Supported and monitored multiple technical teams in a 24x7 operational environment, ensuring high uptime
and resolving issues promptly. - Escalated complex faults effectively and in a timely manner to the Group IT structure, facilitating swift
resolution and minimizing downtime. - Developed and maintained a professional level of understanding of the core network and security
infrastructure within the global Regus group, enabling effective troubleshooting and problem-solving. - Responded to reported problems with professionalism and provided efficient solutions, proficiently
diagnosing and repairing complex network faults. - Logged and maintained all requests and work undertaken throughout the incident lifecycle, ensuring accurate
documentation and effective tracking of progress.
Inside Sales Analyst 1 Transport Solutions
Emerson Electric Asia Ltd.
03.2014 - 07.2015
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Processed orders and expedited existing orders, collaborating with production and planning groups to meet
customer requirements and minimize delays. - Developed and maintained the New Business Opportunities (NBO) Tracking Report, enabling the identification of
and pursuit of new revenue streams.
IT Revenue Administrator
REGUS - IWG Plc. Offices
08.2013 - 01.2014
- Streamlined financial reporting processes for increased efficiency and accuracy.
- Conducted daily reviews of medium/large renewing customers, ensuring accurate billing for voice and
internet services. - Verified the services provided to customers and ensured all services were correctly reflected in the billing.
- Updated audit findings and generated billing reports for the Global Service Center, ensuring accurate and
timely invoicing. - Maintained clear and concise documentation of customer services and billing information, facilitating efficient
communication and collaboration with the Global Service Center
Education
Diploma - Information Technology Systems
Bow Valley College
Calgary, AB06.2024
Bachelor of Science - Electronics Engineering
Technological Institute of The Philippines
Philippines05.2012
Skills
- Incident and Operations Management
- Networking Administration
- Networking Troubleshooting / Configuration
- Network Operations
- Technical and Help Desk Support
- Monitoring Operations and IT Infrastructure
- Switching Technologies and Firewall Administration
- Attention to Detail
- Technical Documentation and Reporting
- Organizational Skills
- Data Center Operations
- Continuous Learning
Languages
English
Native or Bilingual
Certification
- Cisco Certified Network Associate—Routing and Switching (CCNA)
Cisco
Credential ID CSCO13041903 - ITIL Foundation Level 4
PeopleCert
Issued Jan 2023 · Expires Jan 2026
Credential ID GR671477107AM
Timeline
Network Operations Engineer
AMD / Xilinx Under OPUS IT Services Ltd.
07.2017 - 07.2022
NOC / S1 Network Engineer
REGUS - IWG Plc. Offices
07.2015 - 06.2017
Inside Sales Analyst 1 Transport Solutions
Emerson Electric Asia Ltd.
03.2014 - 07.2015
IT Revenue Administrator
REGUS - IWG Plc. Offices
08.2013 - 01.2014
Diploma - Information Technology Systems
Bow Valley College
Bachelor of Science - Electronics Engineering
Technological Institute of The Philippines
- Cisco Certified Network Associate—Routing and Switching (CCNA)
Cisco
Credential ID CSCO13041903 - ITIL Foundation Level 4
PeopleCert
Issued Jan 2023 · Expires Jan 2026
Credential ID GR671477107AM
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