Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nisarg Patel

Prince Albert,SK

Summary

Results-driven Network Operations Engineer with over 5 years of experience supporting and optimizing enterprise IT infrastructure across financial and service provider environments, including HSBC Bank. Proficient in managing and troubleshooting complex network systems, including Cisco ACI, firewalls, load balancers, and VPN technologies in data center and SD-WAN architectures. Adept in incident management, change control, and resolving L2/L3 issues in 24/7 global operations. Demonstrates strong customer focus, technical documentation, and cross-functional collaboration skills. Holds a Master’s in Business Information Systems and CCNA certification, with full professional proficiency in English and a proven ability to deliver secure, resilient network solutions aligned with business goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network Operations Engineer

HSBC Bank
Krakow, Poland
11.2022 - 05.2025
  • Provided L2/L3 support and resolved critical issues impacting a 24x7 enterprise network environment, reducing incident resolution timely manner.
  • Responsible for ensuring the daily operation, reliability and integrity of the company's network equipment. This includes the installation, maintenance and management of all data center network equipment with network infrastructure, including routers, switches, firewalls, and load balancers, VPN.
  • Deployed and managed Cisco ACI fabric to improve data center scalability and automation.
  • Conducted network troubleshooting using Wireshark, ping, traceroute, and dig, improving diagnostic accuracy.
  • Ability to work with vendor support to resolve customer issues.
  • Respond to and resolve alerts and incidents generated by monitoring and ticketing tool systems
  • Maintain accurate timelines and records in all service tickets performed Collaborate with all team members to implement and improve company best practices.
  • Manage critical customer issues and facilitate communication between customers, escalation and engineering
  • Work with established configuration and change management policies to ensure awareness, approval and success of network infrastructure changes
  • Support and manage firewall environments in accordance with security policy IT.

Network Specialist

GUESTTEK INTERACTIVE ENTERTAINMENT Sp.zo.o
Warsaw, Poland
11.2021 - 10.2022
  • Communicate with stakeholders to understand their requirements
  • Develop and analyze functional specifications
  • Troubleshooting of complex LAN/WAN infrastructure, including routing protocol's Like EIGRP, OSPF, Rip
  • Design efficient IT systems to meet business and technology needs. Communicate with site technicians or third parties responsible for resolution. Maintaining company peripheral network devices regularly. Track issues through to resolution
  • Customer Obsession. Focus on service quality and customer satisfaction. Design implementation and management of WAN, routers, switches

Network Support Engineer

EXPO BUSINESS CONNECTION
Poland
03.2019 - 10.2021
  • Freelance job/ B2B Contract Based
  • Troubleshooting of complex LAN/WAN technology
  • Network connectivity troubleshooting, ping, Ipconfig /ifconfig, Tracert /traceroute, telnet
  • Prioritizing service tickets and providing support service to clients.
  • Testing workstations for smooth connectivity and ensuring proper functioning.
  • Perform troubleshooting, diagnostics, and repairs on-site
  • Provide technical support and training to customers and end-users
  • Document service activities, repairs, and parts used in service reports
  • Conduct routine inspections and preventive maintenance to ensure optimal equipment performance
  • Coordinate with dispatchers and supervisors to schedule and prioritize service calls
  • Maintain inventory of tools, parts, and supplies required for fieldwork
  • Follow safety protocols and compliance standards during service tasks
  • Collaborate with engineering or technical teams to escalate and resolve complex issues
  • Perform network connectivity checks and cable terminations as needed (if IT-related)
  • Calibrate and test equipment to manufacturer specifications
  • Provide exceptional customer service while representing the company in the field
  • Complete necessary paperwork and submit expense reports per company policy

Education

Master of Business Information Systems -

WSGE UNIVERSITY of EURO REGIONAL ECONOMY
Josefow, Poland
02-2020

Bachelor of Computer Engineering -

IPCOWALA INSTITUTE ENGINEERING TECHNOLOGY
Gujarat Technological University
06.2015

Skills

  • Network Troubleshooting & Configuration
  • Network protocols
  • Network hardware
  • Network Security & Monitoring
  • Information security
  • Quality of service
  • Incident management
  • SD-WAN solutions
  • VPN configuration
  • Firewall administration
  • Service level agreements
  • Switching technologies
  • Data center operations
  • Load balancing
  • ITIL framework
  • Lan and wan support
  • Routing protocol implementation
  • Ticketing systems
  • Technical documentation
  • Customer service
  • Change management
  • Team collaboration
  • Problem-solving
  • Multitasking capacity
  • Verbal and written communication

Certification

CCNA 200-301, CSCO14034171

Languages

English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Polish
Limited

Timeline

Network Operations Engineer

HSBC Bank
11.2022 - 05.2025

Network Specialist

GUESTTEK INTERACTIVE ENTERTAINMENT Sp.zo.o
11.2021 - 10.2022

Network Support Engineer

EXPO BUSINESS CONNECTION
03.2019 - 10.2021

Master of Business Information Systems -

WSGE UNIVERSITY of EURO REGIONAL ECONOMY

Bachelor of Computer Engineering -

IPCOWALA INSTITUTE ENGINEERING TECHNOLOGY

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