Angela Mcgrady
Toronto,ON
Summary
Accomplished To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position where there is growth.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Concierge
Forest Hill Group
Toronto, ON
11.2023 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Maintained accurate and up-to-date records of guest information.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures
- Provided exceptional customer service to diverse clientele, fostering atmosphere of inclusivity and respect
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect
- Maintained accurate and up-to-date records of guest information
Security Guard
Garda World
Toronto, ON
08.2019 - Current
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Personal Support Worker
Ina Grafton Gage Home
Scarborough, Ontario
02.2023 - 07.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Transcom/Apple
Transcom Worldwide
Scarborough, Ontario
01.2018 - 02.2021
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
No Degree - Personal Support Worker
Trios College
Scarborough 01.2023 - 06.2024
High School Diploma -
Eastern High School of Commerce
Toronto, ON06.2001
Skills
- Effective Decision Making
- Excellent Multitasking
- Hospitality
- Team player mentality
- Strong Work Ethic
- Customer Service
- Guest Services
- Accurate record keeping
- Training and mentoring
- Quality Assurance
- Administrative Support
Languages
English
Native or Bilingual
Timeline
Concierge
Forest Hill Group
11.2023 - Current
Personal Support Worker
Ina Grafton Gage Home
02.2023 - 07.2023
No Degree - Personal Support Worker
Trios College
01.2023 - 06.2024
Security Guard
Garda World
08.2019 - Current
Transcom/Apple
Transcom Worldwide
01.2018 - 02.2021
High School Diploma -
Eastern High School of Commerce
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