Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Michael Landa

Stouffville,ON

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged tech-savvy abilities and a strong work ethic at Wireless Plus to elevate service standards. Skilled in training and mentoring, my leadership significantly improved team efficiency and problem-solving capabilities, demonstrating a commitment to excellence and adaptability in fast-paced environments. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Concierge

Forest Hill Group
05.2019 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Warehouse Shipper

Castool
07.2018 - 05.2019
  • Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
  • Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
  • Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
  • Conducted periodic audits of stored items, identifying discrepancies and taking corrective action as needed.

Tow Truck Operator

MrTow
10.2017 - 06.2018
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.

Pool Technician

Betz Pools
04.2013 - 09.2017
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.

Store Manager

Wireless Plus
10.2008 - 04.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Business - Business-Marketing

Centennial College of Applied Arts And Technology
Scarborough, ON
09.2023

High School Diploma -

Stouffville District Secondary School
Stouffville, ON
06.2013

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Training and mentoring
  • Cash Handling
  • Effective Decision Making
  • Tech-savvy abilities

Languages

English
Full Professional

Certification

  • Licensed Tow Truck Operator
  • Forklift License
  • First-Aid Certified
  • Microsoft Certified

Timeline

Concierge

Forest Hill Group
05.2019 - Current

Warehouse Shipper

Castool
07.2018 - 05.2019

Tow Truck Operator

MrTow
10.2017 - 06.2018

Pool Technician

Betz Pools
04.2013 - 09.2017

Store Manager

Wireless Plus
10.2008 - 04.2013

Business - Business-Marketing

Centennial College of Applied Arts And Technology

High School Diploma -

Stouffville District Secondary School

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Michael Landa