Angela Maciel-Castillo
San Diego
Summary
Highly dependable medical front office professional with 5+ years of experience, known for accuracy, efficiency, and staying composed in high volume healthcare settings while delivering exceptional patient service.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist II
SuperCare Health
San Diego, CA
02.2026 - Current
- Rapidly processed CPAP/BiPAP orders, verifying prescriptions and sleep study data for clinical accuracy.
- Secured prior authorizations and validates insurance eligibility to ensure 100% compliance and "Ready-to-Bill" status.
- Educates clients on equipment usage, insurance coverage, and financial responsibilities like copays and deductibles.
- Coordinates between physicians and respiratory therapists to meet strict discharge timelines and monthly production goals.
Private Caregiver
Self Employed
San Diego, CA
12.2025 - Current
- Provide personalized, compassionate care including assistance with bathing, grooming, dressing, and hygiene.
- Administer medication reminders and ensure adherence to prescribed health routines.
- Run errands, handle shopping, and manage appointments to support daily independence.
- Prepare meals and assist with nutrition while promoting overall well-being.
- Foster a safe, respectful, and engaging environment that supports emotional and physical health.
Caregiver
Vista Del Lago Memory Care
Escondido, CA
10.2025 - 12.2025
- Provide compassionate care for individuals with memory impairments, assisting with activities of daily living (ADLs) including bathing, grooming, dressing, and hygiene.
- Ensure safe and reliable transportation to appointments, social activities, and errands, promoting independence and community engagement.
- Prepare nutritious meals, manage medications, and offer reminders to support overall health and daily routines.
- Implement cognitive exercises and memory care strategies to stimulate mental function and emotional well-being.
- Observe and document behavioral or health changes, communicating promptly with family and healthcare providers while fostering a respectful, empathetic environment.
Front Desk Receptionist
The Remington Club
San Diego, CA
10.2024 - 12.2025
- Managed front-desk reception, emergency call routing, and resident medical transport logistics.
- Maintained clinical charts and executed precise data entry for resident demographics and insurance.
- Coordinated directly with physicians and nursing staff to facilitate authorizations and care updates.
- Performed eligibility audits and processed legal move-in documentation to ensure facility compliance.
- Executed emergency response protocols and paged clinical staff during medical incidents to ensure rapid resident care
Customer Service Representative
Special Care
San Diego, CA
03.2023 - 12.2024
- Managed a high volume of phone calls and faxes (15-40daily),
- Handled high-volume inbound and outbound calls while providing professional, friendly, and efficient customer support.
- Resolved customer concerns, complaints, and inquiries by actively listening and providing timely solutions.
Maintained accurate records of customer interactions, updates, and service requests in internal systems. - Demonstrated strong communication and problem-solving skills to ensure positive customer experiences.
- Managed multiple tasks in a fast-paced environment while maintaining a high level of service and attention to detail.
Data Specialist I
Desert Oasis Healthcare
Palm Springs, CA
08.2022 - 01.2023
- Performed accurate input of patient demographics and health insurance details into NextGen, including registration form processing.
- Confirmed private insurance eligibility and documented findings in chart notes, contacting patients or employers to resolve coverage issues.
- Obtained prior authorizations for PPO patients and maintained organized files while updating providers on status.
- Handled inquiries regarding co-pays and deductibles while updating system records for insurance, address, or phone changes.
PBX Operator
Desert Oasis Healthcare
Palm Springs, CA
09.2021 - 01.2023
- Greeted members and guests in a professional manner, providing excellent customer service while routing calls for all El Cielo departments.
- Paged providers for treatment authorizations and managed emergency Code Calls by accurately following on-call schedules and DOHC policies.
- Confirmed HMO, PPO, and private insurance eligibility, documenting all findings precisely within NextGen EPM Patient Chart Notes.
- Entered patient demographics and health plan data into NextGen with a focused error rate of less than 2%.
Surgery Scheduler
FACE Surgical Center
Palm Springs, CA
12.2019 - 09.2021
- Coordinate and schedule complex oral and maxillofacial surgical procedures, optimizing provider calendars, operating room availability, and patient needs
- Verify insurance coverage, obtain prior authorizations, and ensure all required documentation is complete prior to surgery
- Communicate clearly with patients regarding pre-operative instructions, financial responsibilities, and post-operative expectations
- Collaborate with surgeons, clinical staff, and referral sources to confirm case details, medical history, and surgical readiness
Education
High School Diploma -
Mount San Jacinto High School
Cathedral City, CA12-2018
BBA - Business Administration And Management
San Diego Christian College
San Diego, CA2029
Skills
- Bilingual and English in Spanish
- Customer service
- Medical Terminology
- Computer and software proficiency Patient scheduling & appointment coordination
- Multi-line phone system handling
- Insurance verification
- HMO, PPO, Medicare, Medical Knowledge
- EMR/EHR
- Referrals
- Operating switchboards
- Call center
- Authorizations
Timeline
Customer Care Specialist II
SuperCare Health
02.2026 - Current
Private Caregiver
Self Employed
12.2025 - Current
Caregiver
Vista Del Lago Memory Care
10.2025 - 12.2025
Front Desk Receptionist
The Remington Club
10.2024 - 12.2025
Customer Service Representative
Special Care
03.2023 - 12.2024
Data Specialist I
Desert Oasis Healthcare
08.2022 - 01.2023
PBX Operator
Desert Oasis Healthcare
09.2021 - 01.2023
Surgery Scheduler
FACE Surgical Center
12.2019 - 09.2021
BBA - Business Administration And Management
San Diego Christian College
High School Diploma -
Mount San Jacinto High School