Angela Juson
Overview
5
5
years of professional experience
Work History
Barista
Oliver & Bonacini - Kindred
10.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared and served a variety of coffee and tea beverages, adhering to company standards.
- Trained new baristas on company procedures and beverage preparation techniques.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately and efficiently, balancing the cash register at the end of shifts.
- Opened the café and set up all necessary equipment and supplies.
Server
Oliver & Bonacini - Kindred
01.2023 - Current
- Created positive guest experiences through interaction and adherence to service protocols.
- Provided accurate and knowledgeable recommendations about food and beverage items.
- Ensured accuracy when entering information into the POS system.
- Monitored food quality and presentation to uphold standards.
- Completed opening and side duties efficiently and safely.
- Adapted to additional duties as assigned or required.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Hostess
Oliver & Bonacini - Braven
10.2022 - 01.2023
- Showcased excellent interpersonal skills and a welcoming demeanor while greeting and assisting guests.
- Efficiently managed restaurant reservations, demonstrating strong organizational abilities.
- Adhered to special guest requests, emphasizing attention to detail and commitment to customer satisfaction.
- Coordinated with team members to uphold cleanliness standards, contributing to enhanced guest satisfaction.
Barista
Starbucks
10.2019 - 10.2022
- Provided exceptional customer service during peak hours, engaging in meaningful conversations to enhance the guest experience.
- Demonstrated adaptability and effectiveness in high-pressure environments, ensuring smooth operations during busy periods.
- Upsold products by customizing drink orders, showcasing sales and customer engagement skills.
- Memorized an extensive menu, including seasonal items, and efficiently crafted beverages to meet customer preferences.
Education
Bachelor of Arts - Psychology
MacEwan University
Edmonton, Alberta01.2027
Skills
- Tagalog fluency
- Reservation management
- Quality assurance
- Computer skills
- POS systems
- Attention to detail
- Time management abilities
- Prioritization
- Team collaboration
- Customer Service
Timeline
Server
Oliver & Bonacini - Kindred
01.2023 - Current
Barista
Oliver & Bonacini - Kindred
10.2022 - Current
Hostess
Oliver & Bonacini - Braven
10.2022 - 01.2023
Barista
Starbucks
10.2019 - 10.2022
Bachelor of Arts - Psychology
MacEwan University