Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Marvelon Madlangsakay

Marvelon Madlangsakay

Winnipeg

Summary

Accomplished business professional with extensive experience in security, customer service, and e-commerce management. Proficient in optimizing product listings, marketing, and inventory management to drive business growth. Passionate about transitioning into a business administration role to leverage my diverse skill set and contribute to a company's success.

Overview

10
10
years of professional experience

Work History

Loss Prevention Officer

Hudson's Bay
08.2021 - 11.2022
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
  • Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
  • Trained personnel on security best practices, protocols and procedures.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Enhanced store safety by monitoring surveillance systems and identifying suspicious activities.
  • Utilized various hand and power tools to secure premises and increase protection.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.

Loss Prevention Officer

Save-On-Foods
03.2021 - 08.2021
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
  • Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
  • Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Bolstered security at high-risk areas, implementing additional measures during peak shopping periods.
  • Minimized safety hazards, conducting regular premises inspections and coordinating necessary maintenance.

City Letter Carrier

Canada Post
10.2019 - 03.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.

Security Officer

Kitchen Craft Cabinetry
11.2018 - 10.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Delivery Associate

IKEA
08.2018 - 11.2018
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
  • Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Security Officer

St. Boniface General Hospital
09.2015 - 11.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Safety and Security Officer

IKEA
06.2015 - 08.2018
  • Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
  • Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
  • Reduced accident rates through the implementation of comprehensive safety training programs for employees.
  • Assisted in the development of contingency plans for potential natural disasters, ensuring that proper protocols were in place to minimize damage and protect employees.
  • Maintained accurate records of safety training sessions, incident reports, and regulatory compliance documentation, ensuring easy reference when needed.
  • Collaborated with management to develop and enforce safety policies and procedures, ensuring compliance with regulations.
  • Assisted in emergency response planning, contributing to a well-prepared workforce and minimizing potential losses.
  • Conducted risk assessments on various work processes, leading to safer working conditions for all staff members.
  • Managed relationships with external vendors supplying safety equipment or services, ensuring high-quality products at competitive prices.
  • Served as a liaison between employees and management regarding safety concerns or suggestions for improvement, creating open lines of communication that fostered trust within the organization.
  • Performed routine audits of company facilities to identify areas requiring additional attention or improvements related to physical security measures.
  • Developed customized safety orientation materials for new hires, streamlining the onboarding process while emphasizing the importance of safe work practices.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Paint Machine Operator

Kitchen Craft Cabinetry
01.2013 - 03.2014
  • Streamlined workflow, coordinating with team members to ensure timely completion of tasks.
  • Set up and operated specialized presses to print, perforate, number and cut data processing cards.
  • Effectively communicated with clients regarding project specifications, ensuring their expectations were met or exceeded in the final product.
  • Assisted in the training of new employees, sharing expertise on machine operation and best practices.
  • Adhered to strict safety protocols, minimizing accidents and maintaining a clean work environment.
  • Provided outstanding customer service throughout the entire printing process, from initial consultation to final delivery of materials.
  • Continuously monitored machines during operation to identify potential problems early, preventing costly breakdowns or damage to materials.
  • Met tight deadlines while maintaining exceptional print quality under high-pressure situations.
  • Ensured consistent colors across all printed materials by regularly calibrating machines and adjusting ink levels accordingly.
  • Increased production efficiency by optimizing machine settings for various print jobs.
  • Checked job information at each press to verify that correct ink was delivered.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.

Education

Diploma - Law

Northwest Law Enforcement Academy
Winnipeg, MB
12-2015

High School Diploma -

St. John High School
Winnipeg, MB
07-2011

Skills

  • Theft prevention
  • CCTV monitoring
  • Incident reporting
  • Investigations
  • First aid training
  • Crime prevention
  • Policy development
  • Law enforcement collaboration
  • Security systems
  • Detail-oriented
  • Evidence collection
  • Retail operations
  • Policy enforcement
  • Staff training
  • Fraud detection
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Appointment scheduling
  • Patient confidentiality
  • Medical terminology
  • Follow-up skills
  • Stress tolerance
  • Problem-solving
  • Team leadership
  • Pre-admission requests
  • Tagalog fluency
  • English fluency
  • Conflict resolution
  • Calm under pressure
  • Policies and procedures adherence

Languages

English
Full Professional

Timeline

Loss Prevention Officer

Hudson's Bay
08.2021 - 11.2022

Loss Prevention Officer

Save-On-Foods
03.2021 - 08.2021

City Letter Carrier

Canada Post
10.2019 - 03.2021

Security Officer

Kitchen Craft Cabinetry
11.2018 - 10.2019

Delivery Associate

IKEA
08.2018 - 11.2018

Security Officer

St. Boniface General Hospital
09.2015 - 11.2018

Safety and Security Officer

IKEA
06.2015 - 08.2018

Paint Machine Operator

Kitchen Craft Cabinetry
01.2013 - 03.2014

Diploma - Law

Northwest Law Enforcement Academy

High School Diploma -

St. John High School

Similar Profiles

CREATE PROFILE
Marvelon Madlangsakay