Angela Estrada
Madera
Summary
Experienced Business Manager and Patient Consultant with over 27 years in customer service, including big box retail, specialty stores, and the medical aesthetics industry. Known for leading teams, improving office processes, and providing exceptional client and patient experiences. Passionate about face-to-face interaction and operational efficiency.
Overview
28
28
years of professional experience
1998
1998
years of post-secondary education
Work History
Patient Consultant / Lead/Manager
Mystique Medical Spa
Fresno
07.2019 - 08.2025
- Conduct business analysis and develop office protocols
- Oversee hiring: post ads, screen candidates, conduct interviews, onboarding & training
- Manage front desk operations, including multi-line phone systems, scheduling, checking in and check out
- Patient consultations utilizing LAER method
- Developed customized treatment plans based on the assessment of patients' medical history, current health status, lifestyle habits, and goals.
- Service and product knowledge
- Created systems for consultation and inquiry follow-up
- CoolSculpting Master Certified
- Sales conversion 65-75%
- Contributed to the launch and development of the Communication Center department
- Education on memberships
- Reviewed existing policies and procedures to suggest necessary improvements to enhance efficiency
- Developed training materials for staff on customer service best practices
- Responded promptly to customer inquiries regarding products or services (web,text and social media inquiries
- Assessed monthly reports to review patient activity, closed vs non closed sales and move through the sales pipleline
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service
Office Manager/Patient Care Coordinator
Beautologie Medical Group
Fresno
04.2016 - 07.2019
- Coordinated relocation and opening of new office and surgery center
- Managed scheduling, consultations, patient follow-up, and sales tracking
- Liaised with surgeons, anesthesiologists, reps and vendors
- Ordered and tracked medical and office supplies
- Supervised hiring, training, and development of staff
- Led build-out of second office: coordinated contractors, equipment purchases, setup
- Oversaw patient charts, compliance audits, and surgery schedule finalization
- Trained new staff on administrative processes and office protocols consistently.
- Developed effective communication strategies between departments within the organization.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Managed daily office operations and ensured efficient workflow
- Consulted with patients to educate on cosmetic surgery, create treatment plans
- Close treatment plans, collect all payments
Store Manager / Sales Manager
Kirkland's Home Décor
Fresno
02.2014 - 04.2016
- Managed store operations and team leadership
- Drove sales and merchandising standards
Store Manager
Anthropologie
Fresno
05.2006 - 01.2014
- Oversaw all store functions: hiring, scheduling, training, and development
- Maintained visual merchandising and inventory control
- Administered annual reviews and mid-year evaluations
- Conducted 7 of 8 store inventories under 1% shrink
- Managed payroll and budget in accordance with sales goals
Department Manager
Gottschalks
Fresno
01.2005 - 05.2006
Co-Manager / Visual Brand Manager
Express
Fresno
01.2001 - 04.2005
Beauty Advisor
Lancome / Macy's
Fresno
01.1999 - 01.2001
Assistant Store Manager / Visual Manager
Wet Seal
Clovis
01.1998 - 01.1999
Education
Business Administration
Fresno City College
Fresno, CA 08.1997 - 02/1999
Buchanan High School
Clovis Skills
- Team collaboration
- Hiring and training
- Effective communication
- Process improvement
- Patient consultation/treatment planning
- Staff training and development
- Problem solving
- Patient education
- Multitasking
- Customer service
- Attention to detail
- Organizational skills
- Product and service sales
Timeline
Patient Consultant / Lead/Manager
Mystique Medical Spa
07.2019 - 08.2025
Office Manager/Patient Care Coordinator
Beautologie Medical Group
04.2016 - 07.2019
Store Manager / Sales Manager
Kirkland's Home Décor
02.2014 - 04.2016
Store Manager
Anthropologie
05.2006 - 01.2014
Department Manager
Gottschalks
01.2005 - 05.2006
Co-Manager / Visual Brand Manager
Express
01.2001 - 04.2005
Beauty Advisor
Lancome / Macy's
01.1999 - 01.2001
Assistant Store Manager / Visual Manager
Wet Seal
01.1998 - 01.1999
Business Administration
Fresno City College
08.1997 - 02/1999
Buchanan High School