Carolyn Burke
Edmonton,Canada
Summary
Results-driven Senior Project Manager in healthcare operations and patient care coordination. Expertise in process optimization and project management to enhance patient flow and quality improvement initiatives. Strong background in clinical quality consulting and team leadership, with a focus on data analysis to drive process enhancements and elevate patient care outcomes. Committed to fostering collaboration across multidisciplinary teams to optimize service delivery. Accomplished healthcare operations leader with a strong background in quality improvement and patient engagement. Known for innovative problem-solving and effective team collaboration, consistently enhancing service delivery and patient satisfaction.I have a natural ability to put people at ease in any setting.
Overview
41
41
years of professional experience
Work History
Senior Project Manager, Clinical quality consultant, Patient Flow Specialist
Alberta Health Services
Edmonton, Canada
01.2022 - Current
- Implemented strategies for managing complex, competing priorities, improving project outcomes.
- Coordinated care across continuums through communication with physicians, AHS executive leadership, and frontline staff to streamline processes.
- Analyzed EZ trends with IT programs to address emerging challenges in patient flow proactively.
- Presented information to Alberta Government delegates about IOC benefits.
- Edmonton Zone Integrated Operations Center (EZ IOC)
Site Manager
Alberta Health Services
Edmonton, Canada
01.2021 - 01.2022
- University of Alberta Hospital
- Managed daily operations of healthcare facilities, delivering timely services and maintaining high patient satisfaction.
- Oversaw daily tasks at healthcare site, ensuring operational continuity and efficiency.
- Collaborated with multidisciplinary teams to enhance service quality and patient experience.
- Facilitated cross-departmental communication, streamlining operations and enhancing service quality.
- Coordinated interdepartmental workflow, enhancing process efficiency to support overall operational goals.
- Interviewed and hired qualified candidates to fill open staff positions.
Site Utilization Manager
Covenant Health
Edmonton, Canada
09.2013 - 10.2021
- Demonstrated ability to meet tight deadlines in fast-paced environments, ensuring project continuity.
- Applied critical thinking to analyze issues, assess solutions, and facilitate informed decision-making.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Created team communications and meeting materials to enhance collaboration and information sharing.
- Worked at Misericordia Hospital providing patient care.
Program Nurse Coordinator, Anemia Management Program
Alberta Health Services
Edmonton, Canada
09.2005 - 07.2019
- Evaluated patient's health needs and developed individualized care plans to address specific requirements.
- Coordinated case management for patients, implementing treatment plans that improved service utilization.
- Provided education to patients and families on health management and wellness strategies, promoting better health outcomes.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
- Participated in quality improvement initiatives that enhanced overall outcomes for program participants.
- Created and managed algorithms based on international treatment guidelines.
- Improved patient access and flow through consistent hard work and dedication to patients' needs.
- Facilitated collaboration among service delivery teams across various programs and settings to ensure effective patient care.
- Delivered patient services at University of Alberta Hospital
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
Registered Nurse, Intensive Care Unit
Alberta Health Services
Edmonton, Canada
08.1989 - 07.2008
- Utilized advanced education and assessment skills to deliver critical care in neurosurgical ICU, multisystem ICU, and adult recovery room.
- Provided comprehensive assessments of patients' vital signs and administered physician-prescribed medications and treatments.
- Delivered patient care at University of Alberta Hospital.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
- Supervised and educated nursing staff, delegating tasks to maintain continuity of patient care.
- Partnered with leadership to develop initiatives that improved nursing satisfaction, retention, and morale.
- Educated families on treatment options and provided emotional support during crises.
Nurse Agent, Health Link
Alberta Health Services
Edmonton, Canada
01.2004 - 08.2005
- Administered health link services, addressing customer inquiries and concerns effectively.
- Provided customer support utilizing advanced nursing skills, promoting effective and friendly interactions.
- Managed high-volume health call center operations to enhance customer service delivery.
- Cultivated courteous and effective working relationships to enhance team collaboration.
- Accommodated flexible work hours, including night, weekend, and holiday shifts, to provide continuous support.
Clinical Supervisor, Neurosurgical ICU
Alberta Health Services
Edmonton, Canada
01.1996 - 01.1998
- Directed clinical personnel and support staff to improve patient care delivery and outcomes.
- Coordinated patient care activities at University of Alberta Hospital, ensuring efficient clinical operations.
- Assessed patients, determined needs and managed care.
- Monitored and analyzed staff performance, collaborating with nurse manager to elevate practice standards.
- Responded to crisis situations with calm and professional approach to optimize support.
- Partnered with nurse manager to develop nursing staff through targeted education, evaluation, and performance management.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Facilitated hiring of qualified personnel by interviewing applicants and making recommendations for employment.
Flight Nurse
STARS
Edmonton, Canada
01.1992 - 06.1997
- Provided critical care and transport services, supporting Shock Trauma Air Rescue Society's mission to deliver life-saving interventions.
- Executed specialized functions, complex assessments, diagnoses, therapies, and emergency treatments for patients transported by rotor-wing and fixed-wing aircraft.
- Advanced level certifications ACLS, PALS, NALS, BTLS necessary for flight nurse practice.
- Coordinated, organized, and positioned equipment and supplies for emergency use before, during, and after patient transport.
- Participated in mandatory meetings, conducted chart and equipment reviews, engaged in skills labs and clinical rotations, and pursued continuing education to enhance care and transport of critically ill and injured patients.
Registered Nurse, Medical-Surgical and Peds
St. Josephs Hospital
Vegreville, Alberta
08.1985 - 09.1986
- Provided comprehensive patient care in medical-surgical unit, addressing diverse medical needs to promote recovery.
- Administered hands-on patient care in medical-surgical unit, ensuring patient comfort and safety throughout treatment.
- Administered medications and monitored patient responses.
- Collaborated with interdisciplinary team to coordinate and enhance patient management strategies.
Registered Nurse , Neonatal ICU, Pediatrics
Royal Alexander Hospital
Edmonton, Alberta
09.1986 - 1987
- Monitored and assessed vital signs of critically ill newborns, ensuring timely interventions in a fast-paced environment.
- Collaborated with multidisciplinary teams to improve critical care plans and outcomes for newborns.
- Delivered comprehensive care and emotional support to families, ensuring understanding of treatment plans and fostering trust during critical situations.
- Administered medications and treatments prescribed by healthcare providers.
- Provided compassionate patient care in various medical environments, adapting to individual needs and promoting comfort.
Education
Associate of Applied Science - Registered Nurse, Nursing Diploma, Multiple courses towards BSN, Critical Care Course
Kelsey Institute Of Applied Arts And Sciences
Saskatoon, Saskatchewan06-1985
Some College (No Degree) - Critial Care Nursing
University Of Alberta Hospital
University Of Alberta HospitalSkills
- Project management
- Healthcare operations
- Quality improvement
- Process improvement
- Process optimization
- Patient engagement
- Stakeholder engagement
- Site management
- Site utilization
- Innovative problem-solving
- Analytical thinking
- Critical thinking
- Decision-making
- Time management
- Organization and Time Management
- Multitasking
- Excellent Computer skills
- Computer proficiency
- Documentation skills
- Documentation Proficiency
- Communication strategies
- Patient-centered communication
- Team leadership
- Team collaboration
- Conflict resolution
- Emotional intelligence
- Flexible and Adaptable
- Accountability
- Excellent work ethic
- Creative
- Site management
- Documentation Proficiency
- Excellent work ethic
- Innovative problem-solving
- Decision-making
- Excellent communication
- Creative
Additional Information
Able to work independently in a fast paced rapidly evolving environment., Strong leadership, negotiation and analytical skills., Computer proficient in a variety of specific IT platforms as well as computer savvy., Connect Care includes Transition Coordinator among other certification., Tableau, MS products, SharePoint, Visio, Staff direction and support.
Additional Contributions
- Allogeneic blood transfusion reduction by risk-based protocol in total joint arthroplasty, Can J Anesthesia, 2010, Saifudin Rashiq MD, Kathryn Jamieson-Lega RN, Carolyn Komarniski RN, Susan Nahirniak MD, Lisa Zinyk RN, Barry Finegan MD
- Optimizing allogeneic blood use in total joint arthroplasty, Anesth analg, 2004, Saifee Rashiq MD, Barry Finegan MD, Richard Bergstrom MD, Kathryn Jamieson-Lega RN, Carolyn Komarniski RN, Lisa Zinyk RN
Professional Development
- Alberta Improvement Way, 2013, 2024
- Leading Change (Pending Sept 2024), Crucial Conversations, Powerful Presentations, Coaching Out of the Box, Situational Leadership, Insights Discovery for Leaders, Emotionally Intelligent Leader, Human Factors, Constructive Conversations for Leaders, Communicating for Results, Patient Relations Relate/Respond, Goals of Care Policy, Respect in the Workplace, Fundamentals of Improvement, Change and Problem Solving
Timeline
Senior Project Manager, Clinical quality consultant, Patient Flow Specialist
Alberta Health Services
01.2022 - Current
Site Manager
Alberta Health Services
01.2021 - 01.2022
Site Utilization Manager
Covenant Health
09.2013 - 10.2021
Program Nurse Coordinator, Anemia Management Program
Alberta Health Services
09.2005 - 07.2019
Nurse Agent, Health Link
Alberta Health Services
01.2004 - 08.2005
Clinical Supervisor, Neurosurgical ICU
Alberta Health Services
01.1996 - 01.1998
Flight Nurse
STARS
01.1992 - 06.1997
Registered Nurse, Intensive Care Unit
Alberta Health Services
08.1989 - 07.2008
Registered Nurse , Neonatal ICU, Pediatrics
Royal Alexander Hospital
09.1986 - 1987
Registered Nurse, Medical-Surgical and Peds
St. Josephs Hospital
08.1985 - 09.1986
Associate of Applied Science - Registered Nurse, Nursing Diploma, Multiple courses towards BSN, Critical Care Course
Kelsey Institute Of Applied Arts And Sciences
Some College (No Degree) - Critial Care Nursing
University Of Alberta Hospital