Angela Durant

• Provided direct support to nurses and physicians in a fast-paced emergency room setting for nearly two years.
• Assisted nurses with direct patient care, including CPR support and basic life-saving procedures.
• Attached and monitored patients using ECG/EKG machines, blood pressure cuffs, and pulse oximeters.
• Ensured patient comfort and safety while preparing for diagnostic procedures.
• Communicated effectively with healthcare staff to support timely and accurate patient care.
• Maintained cleanliness and readiness of equipment in compliance with clinical standards.
• Assisted in transferring patients between departments as well as transport for appointments.
• Provided exceptional support during emergency situations, enabling swift response from medical teams.
• Adhered strictly to HIPAA guidelines in all interactions with patients.

Domino’s Pizza Dec 2014 - June 2016

Buffalo Bills Sep 2015-August 2016

Zen Noodles Sep 2016-March 2018 + Summer of 2021

• Delivered food efficiently and on time for 9 restaurants including [Dominos pizza, Buffalo bills, Zen noodles, Tony’s pizza, Woodlands and other local establishments, some full time- others just for summer]
• Managed high volumes of orders during peak hours while maintaining excellent customer service.
• Assisted restaurant staff in taking phone and online orders, preparing and packing orders as well as waitressing and delivery of food.
• Handled cash and digital transactions accurately and professionally.
• Maintained food safety and quality during transport.
• Built strong rapport with customers, leading to repeat orders and high satisfaction ratings.

• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.

• Performed fall and spring cleanup to clear brush and debris from landscaped areas.
• Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
• Maintained healthy gardens by timely pruning, fertilizing and mulching.
• Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.

• Created spotless surfaces by dusting, polishing, washing dishes, sweeping, vacuuming, and mopping. Ensuring bathrooms and kitchens are properly disinfected.
• Worked with strict attention to detail, providing thorough cleaning and disinfection services within allotted timeframes.
• Responded promptly to last-minute requests, ensuring client satisfaction.
• Developed strong relationships with clients through consistent high-quality service and friendly interactions.

• Sorted, shredded, and recycled outdated documents.
• Answered and directed incoming phone calls with professionalism and courtesy.
• Organized and filed paperwork to maintain accurate and efficient office records.
• Assisted with general clerical duties to support daily operations.