Angela Amorocho
Montréal,Canada
Summary
Dynamic professional with a proven track record at Tours Chanteclerc, enhancing customer experiences through creativity and empathy. Excelled in cross-functional coordination and data management, significantly improving operational efficiency. Skilled in multilingual communication, demonstrating resilience in high-pressure environments. Achieved notable success in customer service and project management by leveraging teamwork and transparency advocacy.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Trip Planner
Tours Chanteclerc
Montréal, QC
08.2023 - Current
- Communicate with suppliers and travel agents to close bookings. close bookings
- Review suppliers' contracts.
- Create estimates of prices for the year for each product offered by the company.
- Take payments from the travel agents, as well as pay out the suppliers for their services.
- Create quotes for possible bookings on a private basis.
- Create procedures and tools to be more efficient.
- Constantly learning new information about our products and destinations.
Group Coordinator
Club Med
Montreal, QC
02.2023 - 08.2024
- Opening and preparing the group fileReservations of rooms, flights, equipment and meeting rooms
- Be in constant communication with the client to answer questions, make changes, send invoices andtake information from participants
- Communicate with destination attendants on a regular basis to inform them of the requests of eachgroup
- File closures in terms of billing and post-stay information
Operations Coordinator
Jumpstreet-Educatours
Montreal, QC
05.2022 - 10.2022
Member Service Representative
SOCAN
Montreal, QC
02.2021 - 05.2022
Customer Service Representative
Air Canada Vacations
Montreal, QC
08.2018 - 06.2020
Education
College certificate - Digital Marketing
HEC
Montréal, QC11.2023
DCS / DEC - Tourism
Collège Lasalle
Montréal, QC05.2018
DEC - Graphic Design
College Lasale
Bogota05.2011
Skills
- Teamwork
- Creativity
- Empathy
- Transparency advocacy
- Customer focus
- Cross-functional coordination
- Data management
- Materials preparation
- Multilingual communication
- Resilience
Certification
Digital Marketing Certificate, 01/01/23, Present, SEO, SEM, Social Media Marketing, Email Marketing, Media Planning
Languages
English
Full Professional
French
Full Professional
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Trip Planner
Tours Chanteclerc
08.2023 - Current
Group Coordinator
Club Med
02.2023 - 08.2024
Operations Coordinator
Jumpstreet-Educatours
05.2022 - 10.2022
Member Service Representative
SOCAN
02.2021 - 05.2022
Customer Service Representative
Air Canada Vacations
08.2018 - 06.2020
College certificate - Digital Marketing
HEC
DCS / DEC - Tourism
Collège Lasalle
DEC - Graphic Design
College Lasale
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