Angel Zuniga
Riverside
Summary
Experienced and proactive professional offering many years of progressive food services settings and delivering industry standards needs and goals. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Little Caesars
Riverside
03.2023 - Current
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
Shift Leader
Wingstop
Riverside
04.2021 - 10.2023
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Fostered a team-oriented environment to increase morale and productivity.
- Checked orders for quality and completeness.
- Monitored inventory levels and ordered supplies as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed daily workflow and scheduled staff for adequate coverage.
- Identified needs of customers promptly and efficiently.
- Analyzed sales data to identify trends and areas for improvement.
Education
High School Diploma -
Novi
Riverside, CA09-2014
Skills
- Customer service
- Employee training
- Sales analysis
- Inventory management
- Strategic planning
- Conflict resolution
- Cash handling
- Organizational skills
- Excellent communication
- Staff training
References
References available upon request.
Timeline
Assistant Manager
Little Caesars
03.2023 - Current
Shift Leader
Wingstop
04.2021 - 10.2023
High School Diploma -
Novi