Angel Slaten
San Bernardino
Summary
Proven to excel in customer service and inventory management, my tenure at Stater Bros showcases a track record of enhancing customer satisfaction and streamlining merchandise stocking. With adeptness in complaint resolution and a positive attitude, I consistently improved service quality, contributing to a significant reduction in customer complaints. My approach combines effective communication with rigorous attention to product placement and store cleanliness.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Courtesy Clerk
Stater Bros
Hesperia
08.2023 - Current
- Stocked shelves with merchandise according to company guidelines.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered questions about current, seasonal and special sales.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Provided top quality control and eliminated downtime to maximize revenue.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Ensured safety by monitoring the parking lot for any suspicious activity.
- Greeted customers and provided assistance in locating items.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Escorted customers to desired merchandise location.
Education
High School Diploma -
Options For Youth
San Bernardino, CASkills
- Cart returns
- Stock replenishment
- Grocery bagging
- Complaint handling
- Positive attitude
- Product locations
- Upselling strategies
- Patience and tolerance
- Customer service
- Outgoing and friendly
- Store cleaning
- Efficient and courtesy
- Guest greeting
- Complaint resolution
- Product restocking
- Customer assistance
- Cart retrieval
- Bagging proficiency
- Flexible schedule
- Cart collection
- Hospitality and accommodation
- Dependable and reliable
- Effective communication
- Cart returns understanding
- Store maintenance
Timeline
Courtesy Clerk
Stater Bros
08.2023 - Current
High School Diploma -
Options For Youth