Angel Khosa
Chilliwack
Summary
Dedicated and customer-focused professional with over 2 years of hands-on experience in retail and food service, excelling as both a cashier and team leader. Expertise in delivering exceptional service, managing high-volume transactions, and cultivating positive team dynamics contributes to a thriving workplace. A strong commitment to integrity, efficiency, and empathy drives a passion for building lasting customer relationships while ensuring seamless operations in fast-paced environments. BLS-certified with a background in law enforcement education enhances capabilities in crisis management and ethical decision-making.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier and team leader
Jollibee
01.2024 - 08.2025
- Processed 100+ daily transactions with 100% accuracy, handling cash, credit, and digital payments while maintaining balanced tills.
- Delivered friendly and efficient service to diverse customers, resolving inquiries and complaints to achieve high satisfaction ratings.
- Collaborated with team members to restock shelves and maintain a clean, organized front-end area, reducing wait times by 15%.
- Promoted menu items and loyalty programs, contributing to increased sales during peak hours.
- Adhered to food safety protocols and assisted in inventory checks to minimize waste.
Cashier
Fruiticana
03.2024 - 07.2024
- Managed checkout operations in a busy grocery environment, scanning items and processing payments for 80+ customers per shift.
- Provided personalized assistance, including product recommendations and handling returns, enhancing customer loyalty.
- Maintained accurate cash drawers and reconciled end-of-day reports with zero discrepancies.
- Supported store merchandising by organizing displays and monitoring stock levels for fresh produce and goods.
- Demonstrated empathy and quick thinking in resolving customer issues, aligning with core values of respect and reliability.
Cashier and kitchen helper
House of Chicken
09.2023 - 12.2023
- Handled fast-paced order taking and payments, ensuring quick turnaround for drive-thru and in-store customers.
- Upsold menu add-ons and specials, boosting average transaction values by 10%.
- Maintained a welcoming atmosphere through positive interactions and efficient service.
- Assisted in daily opening/closing procedures, including cash counts and cleaning stations.
- Embraced teamwork to support kitchen staff during rushes, promoting a collaborative work culture.
Education
Post-Baccalaureate Diploma - Law Enforcement
Justice Institute of British Columbia
New Westminster, BC04.2025
Skills
- Outstanding Customer Service & Relationship Building
- Accurate Cash Handling & Financial Transactions
- Inventory Management & Stock Replenishment
- Conflict Resolution & Problem-Solving
- Team Collaboration & Adaptability
- Multilingual Communication (English, Hindi, Punjabi)
- POS Systems & Digital Tools Proficiency
- Time Management in High-Pressure Environments
- Health & Safety Compliance
- Proficient in MS Office, POS Systems, and QuickBooks
- Strong Emotional Intelligence & Stakeholder Engagement
- Budgeting & Cost Control Basics
- Public Speaking & Presentation Abilities
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
English (Fluent)
Hindi (Fluent)
Punjabi (Fluent)
Certification
- Basic Life Support (BLS) Certification
- Equipped to respond effectively in emergency situations.
Interests
- Supporting STEM education initiatives and mentorship programs
- I enjoy helping others and giving back to the community
Timeline
Cashier
Fruiticana
03.2024 - 07.2024
Cashier and team leader
Jollibee
01.2024 - 08.2025
Cashier and kitchen helper
House of Chicken
09.2023 - 12.2023
Post-Baccalaureate Diploma - Law Enforcement
Justice Institute of British Columbia