Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Interests
Timeline
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Angel Khosa

Chilliwack

Summary

Dedicated and customer-focused professional with over 2 years of hands-on experience in retail and food service, excelling as both a cashier and team leader. Expertise in delivering exceptional service, managing high-volume transactions, and cultivating positive team dynamics contributes to a thriving workplace. A strong commitment to integrity, efficiency, and empathy drives a passion for building lasting customer relationships while ensuring seamless operations in fast-paced environments. BLS-certified with a background in law enforcement education enhances capabilities in crisis management and ethical decision-making.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier and team leader

Jollibee
01.2024 - 08.2025
  • Processed 100+ daily transactions with 100% accuracy, handling cash, credit, and digital payments while maintaining balanced tills.
  • Delivered friendly and efficient service to diverse customers, resolving inquiries and complaints to achieve high satisfaction ratings.
  • Collaborated with team members to restock shelves and maintain a clean, organized front-end area, reducing wait times by 15%.
  • Promoted menu items and loyalty programs, contributing to increased sales during peak hours.
  • Adhered to food safety protocols and assisted in inventory checks to minimize waste.

Cashier

Fruiticana
03.2024 - 07.2024
  • Managed checkout operations in a busy grocery environment, scanning items and processing payments for 80+ customers per shift.
  • Provided personalized assistance, including product recommendations and handling returns, enhancing customer loyalty.
  • Maintained accurate cash drawers and reconciled end-of-day reports with zero discrepancies.
  • Supported store merchandising by organizing displays and monitoring stock levels for fresh produce and goods.
  • Demonstrated empathy and quick thinking in resolving customer issues, aligning with core values of respect and reliability.

Cashier and kitchen helper

House of Chicken
09.2023 - 12.2023
  • Handled fast-paced order taking and payments, ensuring quick turnaround for drive-thru and in-store customers.
  • Upsold menu add-ons and specials, boosting average transaction values by 10%.
  • Maintained a welcoming atmosphere through positive interactions and efficient service.
  • Assisted in daily opening/closing procedures, including cash counts and cleaning stations.
  • Embraced teamwork to support kitchen staff during rushes, promoting a collaborative work culture.

Education

Post-Baccalaureate Diploma - Law Enforcement

Justice Institute of British Columbia
New Westminster, BC
04.2025

Skills

  • Outstanding Customer Service & Relationship Building
  • Accurate Cash Handling & Financial Transactions
  • Inventory Management & Stock Replenishment
  • Conflict Resolution & Problem-Solving
  • Team Collaboration & Adaptability
  • Multilingual Communication (English, Hindi, Punjabi)
  • POS Systems & Digital Tools Proficiency
  • Time Management in High-Pressure Environments
  • Health & Safety Compliance
  • Proficient in MS Office, POS Systems, and QuickBooks
  • Strong Emotional Intelligence & Stakeholder Engagement
  • Budgeting & Cost Control Basics
  • Public Speaking & Presentation Abilities
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Websites

Languages

English (Fluent)
Hindi (Fluent)
Punjabi (Fluent)

Certification

  • Basic Life Support (BLS) Certification
  • Equipped to respond effectively in emergency situations.

Interests

  • Supporting STEM education initiatives and mentorship programs
  • I enjoy helping others and giving back to the community

Timeline

Cashier

Fruiticana
03.2024 - 07.2024

Cashier and team leader

Jollibee
01.2024 - 08.2025

Cashier and kitchen helper

House of Chicken
09.2023 - 12.2023

Post-Baccalaureate Diploma - Law Enforcement

Justice Institute of British Columbia

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Angel Khosa