Angel Herrera
Palmdale
Summary
Dedicated college student with a strong foundation in customer service, focusing on creating enjoyable experiences for guests. Demonstrates effective problem-solving skills and a commitment to teamwork through training new staff and resolving conflicts professionally.
Overview
2
2
years of professional experience
Work History
Cast Member
Chuck E Cheese
Northridge
09.2024 - Current
- Engaged children and families, fostering an enjoyable and welcoming atmosphere.
- Collaborated with team members to enhance guest service experience and satisfaction.
- Resolved customer complaints professionally and promptly.
- Resolved conflicts between guests or staff members in a professional manner.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash register transactions accurately during busy periods.
- Operated various arcade games and ensured they functioned properly.
- Maintained the cleanliness and organization of the play areas.
- Organized, stocked and replenished merchandise following set standards.
- Prepared beverages and served food to customers.
- Trained new cast members on procedures, policies, and safety regulations.
- Implemented upselling strategies that strengthened the store's competitive position.
- References available upon request
Media team
AV Rural Museum
Palmdale
02.2024 - 06.2024
- Developed engaging promotional videos to enhance brand visibility
- Launched new website to improve user experience and accessibility
- References available upon request.
Education
Current - Pre-Dental
California State University
Northridge, CA05-2026
Skills
- Customer service
- Sales techniques
- Inventory management
- Computer skills
- Problem solving
- Team collaboration
- Conflict resolution
- Leadership skills
- Quick-learning
- Good communicator
- Active listener
- Friendly
- Positive attitude
- Punctual
Timeline
Cast Member
Chuck E Cheese
09.2024 - Current
Media team
AV Rural Museum
02.2024 - 06.2024
Current - Pre-Dental
California State University