Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Angel Erb

Beamsville,ON

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

McDonald's
07.2022 - Current
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Customer Service Associate

A&W
11.2021 - 06.2022
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Kitchen Assistant

Peninsula Ridge Estates Winery
03.2021 - 09.2021
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.

Education

High School Diploma -

West Niagara Secondary School
Lincoln, ON
06.2024

Skills

  • Teamwork and Collaboration
  • Customer Support
  • Sales and Upselling
  • Issue and Complaint Resolution

Volunteer Experience

Coach, Little Leapers

2017-2019

-Factored-in abilities, needs and interests of athletes during activities.

-Offered constructive feedback to help participants reach goals. 


Coach, Recreational Program

2021- Present

-Collaborated with other coaches to create & execute strong routines.

-Monitored team practices to establish high level of performance

-Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others. 

Timeline

Customer Service Representative

McDonald's
07.2022 - Current

Customer Service Associate

A&W
11.2021 - 06.2022

Kitchen Assistant

Peninsula Ridge Estates Winery
03.2021 - 09.2021

High School Diploma -

West Niagara Secondary School

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Angel Erb