Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Angel Brown

Fort Saskatchewan

Summary

Result-oriented Customer Service Professional with a strong background at Harbour Pool, specializing in conflict resolution and first aid. Demonstrated expertise in enhancing patron experiences while efficiently managing administrative responsibilities. Proficient in Microsoft software tools and prioritization, ensuring safety and satisfaction in high-pressure environments. Dedicated to fostering a positive atmosphere and striving for operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Casual Customer Service Representative

Harbour pool
Fort Saskatchewan
09.2021 - Current
  • Booked Swimming Lessons: Registering kids in to levels they are needing and is safe for them
  • Customer Assistance: Provided exceptional service to patrons, addressing inquiries, resolving issues, and ensuring a positive experience
  • Cashier Duties: Handled financial transactions, maintained accurate cash register operations, and ensured proper cash handling procedures, as well as taking payment over the phone
  • Shift Management: Conducted cash-in and cash-out procedures at the beginning and end of each shift, maintaining accurate financial records
  • Security and Facility Management: Responsible for locking and unlocking the front doors, ensuring the safety and security of the premises
  • First Aid: Delivered first aid assistance when necessary, maintaining a safe environment for patrons and staff
  • Proficiency Checks: Conducted regular checks to ensure kids are in the correct levels as well as making sure prerequisites are completed, in compliance with standards and protocols
  • Administrative Duties: Managed phone calls, provided information, and facilitated communication between departments

Pool attendant

Lions Pool
Fort Saskatchewan
07.2017 - 08.2022
  • Monitoring Chemical Levels: Regularly tested and monitored chemical levels in the pool to ensure they met safety standards and maintained optimal water quality
  • Supervising Rules and Regulations: Enforced pool rules and regulations to ensure the safety and well-being of all patrons, intervening when necessary to maintain order and prevent hazards
  • Maintaining Cleanliness and Safety: Regularly cleaned and sanitized pool areas and surrounding facilities, including restrooms and lounging areas, to uphold cleanliness and prevent accidents

Part Time Sales Associate

Staples
Fort Saskatchewan
06.2018 - 09.2021
  • Helping Customers Find Items: Assisted customers in locating products within the store, provided product information, and answered any questions to enhance their shopping experience
  • Restocking Shelves: Replenished stock on shelves, ensuring that products were available and displayed according to the store’s planogram
  • Facing Shelves: Organized and aligned products on shelves so they looked neat and fully stocked, following store guidelines
  • Taking Payments: Processed customer transactions at the checkout, handling cash, credit, and debit payments accurately and efficiently
  • Making Signs for Shelves: Created and placed signage for shelves to highlight promotions, new products, and important information for customers

Student Teacher

Dance moves 3
Fort Saskatchewan
09.2015 - 05.2021
  • Assisting the Teacher in Class: Supported the dance teacher by helping manage the class, ensuring students were focused and engaged, and providing individual assistance as needed
  • Assisting at Dance Competitions: Assisted both the children and the teacher during dance competitions, helping with preparation, organization, and providing support throughout the event
  • Helping Kids Remember Routines: Worked with students to help them memorize and practice their dance routines, providing guidance and encouragement
  • Answering Questions About Dance Techniques: Responded to students' questions regarding dance techniques, offering explanations and demonstrations to aid their understanding and improvement
  • Answering Parents' Questions: Addressed parents' inquiries to the best of my ability, providing information about their children's progress, class schedules, and other studio-related matters

Education

Certificate - Indigenous Canada

University of Alberta
Edmonton, None
09-2022

High school diploma -

Fort Saskatchewan High School
Fort Saskatchewan
01.2021

Some College (No Degree) - Practical Nursing

Norquest College
Edmonton, None

Skills

  • Skilled in Microsoft Software Tools
  • Conflict resolution
  • First aid
  • Prioritization and Time Management
  • Administrative support
  • Training & Development
  • Critical thinking
  • Versatile Team Member

Certification

  • High School Diploma
  • First Aid

Accomplishments

  • I have received Numerous medals and awards for my dancing over 13 years.

▪ I have received awards for Miss Congeniality at Dance Moves 3 studio numerous times. ▪ I am well liked by my dance students, parents and teachers.

▪ I have been involved with dance for 13 years and take 13 classes a week and student teach 4 classes. I have competed at various competitions the entire 13 years. Over the last 6 years I have been involved at a competitive level of dance and have had the opportunity to dance in Fort Saskatchewan, St. Albert, Camrose, Canmore,Banff, Kelowna B.C., and Orlando Florida at Disneyworld.

Timeline

Casual Customer Service Representative

Harbour pool
09.2021 - Current

Part Time Sales Associate

Staples
06.2018 - 09.2021

Pool attendant

Lions Pool
07.2017 - 08.2022

Student Teacher

Dance moves 3
09.2015 - 05.2021

Certificate - Indigenous Canada

University of Alberta

High school diploma -

Fort Saskatchewan High School

Some College (No Degree) - Practical Nursing

Norquest College

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Angel Brown