Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Pam Murphy

Milton,ON

Summary

Committed to delivering exceptional service and achieving organizational goals.

Committed to ensuring customer satisfaction by providing exceptional service.

Excellent communication skills.

Enhances customer experience by employing service-oriented behaviors.

Dynamic, dedicated and reliable employee.


Overview

41
41
years of professional experience
1
1
Certification

Work History

Casual Customer Service Representative

LCBO
10.2018 - 02.2022
  • Assist customers by providing product information, locating requested products, offering recommendations/suggestions when requested and curating a positive shopping experience.
  • Receiving inventory, replenishing stock, face-up products on shelves. Performing monthly inventory checks.
  • Efficiently serving customers using the POS/Cash system, engaging customers and providing them with an positive experience. Ensuring customers are served responsibly.
  • Participating in collection of donations, Postal Code Survey campaigns.
  • Ensuring the store is clean and organized, cleaning up spills and broken items as required.

Superintendent

Ontario Public Service
09.1980 - 10.2017
  • Various increasingly responsible positions, at several sites over 37 years of service. Last position held was Superintendent Niagara Detention Centre by:

Leading and directing the delivery of programs and services that support the Care, Custody, Safety, accommodation and discipline of offenders within a regimental and contained Institutional environment.

Developing and managing the Institutional annual business plan, local priorities, standards consistent with Ministry and government strategic plan, and ensuring adherence to legislative requirements, Ministry Regulations, policies and procedures.

Implementing and monitoring performance standards and promotes a team work environment and a culture which encourages all employees to work cooperative together to achieve common objectives and to cultivate a healthy, rewarding and inclusive work environment.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Payment processing
  • Product sales
  • Sales expertise

Certification

Smart Serve

Timeline

Casual Customer Service Representative

LCBO
10.2018 - 02.2022

Superintendent

Ontario Public Service
09.1980 - 10.2017
Pam Murphy