Aneisha Gooden
Scarborough
Summary
Dependable and responsible worker equipped for fast-paced work and changing daily needs. Strong leadership and communication skills in both French and English. Works well with others or independently. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact the team and working environment. With many different work experiences, flexibility and adaptability are strongest assets as well as a my willingness to learn.
Overview
11
11
years of professional experience
Work History
TDSB
Teachers
02.2016 - Current
- Educating students based on the Ontario Ministry of Education curriculum guidelines
- Preparing and administering differentiated lessons and assignments for student engagement and success
- Creating and distributing progress reports to both students and parents
- Co-planning, mentoring and leading in division meetings
- Planning and organizing academic and sporting events both in and outside of school property
Customer Service Representative
Honda Financial Services
05.2014 - 01.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Inbound and outbound calls to customers in both French and English about their accounts.
- Data entry related to customer finance with Honda products.
Customer Service Representative/Telemarketer
IT World Canada
03.2013 - 05.2014
- Made outbound calls to existing clients and new clients for renewing publications and selling new publications (approx 70-100 calls a day)
- Answered all general inquiries from callers interested in participating in surveys, attending events and registering for informative reports.
- Obtained customer information such as name, address and email and entered them into shared databases.
- Responded promptly to voicemails and emails from leads and customers to deliver strong service.
Education
Bachelor of Arts - Sociology And Education
York University
Toronto, ON04.2014
Skills
- Excellent organizational and multitasking abilities
- Strong communication and interpersonal skills
- Ability to problem solve and work under pressure
- Detail-oriented
- Proficient in both reading and writing in English and French
- Skilled in MS Office and other Presentation platforms
- Strong keyboarding skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
TDSB
Teachers
02.2016 - Current
Customer Service Representative
Honda Financial Services
05.2014 - 01.2015
Customer Service Representative/Telemarketer
IT World Canada
03.2013 - 05.2014
Bachelor of Arts - Sociology And Education
York University
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