ANEESA ABDULLAHI
Toronto
Summary
Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in customer care, problem-solving and adept at adapting to changing needs.
Overview
8
8
years of professional experience
Work History
Dental Receptionist
Yorkgate Dental
12.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Sales Associate
Marshalls
06.2020 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed purchases, returns, exchanges and refunds in accordance with store policy.
- Answered questions about store policies and addressed customer concerns.
Customer Service Agent
AAS Canada
05.2022 - 08.2022
- Provided timely trolley assistance and promptly responded to airport inquiries
- Managed workload independently with minimal supervision from team lead or manager
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
Frank Battaglia Footwear
08.2017 - 01.2020
- Assisted customers with product selection to ensure customer satisfaction
- Followed checklist to complete retail store opening and closing activities
- Opened and closed cash registers, balanced cash drawers, and made deposits
Education
Bachelor of Science (B.S.) - Kinesiology
University of Guelph-Humber
06.2023
Skills
- Verbal and Written Communication
- Conflict Resolution
- Strong Work Ethic
- Active Listening
- Positive Customer Relations
- Teamwork Skills
- Organizational Skills
- Multitasking Skills
- Customer Service
Timeline
Dental Receptionist
Yorkgate Dental
12.2022 - Current
Customer Service Agent
AAS Canada
05.2022 - 08.2022
Sales Associate
Marshalls
06.2020 - 04.2024
Sales Associate
Frank Battaglia Footwear
08.2017 - 01.2020
Bachelor of Science (B.S.) - Kinesiology
University of Guelph-Humber
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