Andy Chukwuma Ohue
Calgary,AB
Summary
As a customer service professional, bring valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Active listening, Reliable, and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Ecco Recycling and Energy Corporation
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
YOUTH COORDINATOR
ROYAL FAMILY FOUNDATION
03.2011 - 05.2024
- Developed strong relationships with youth, fostering a supportive and inclusive environment.
- Maintained accurate attendance records, participation rates, and program outcomes for reporting purposes.
- Enhanced youth engagement by designing and implementing creative programs and events.
- Created a safe and positive environment conducive to learning and activities.
- Promoted a safe environment by enforcing policies related to conduct, safety procedures, and facility use guidelines during programming hours.
- Supervised activities and events for large groups.
- Designed culturally-sensitive activities to promote inclusiveness among diverse groups of participants.
- Recruited, trained, and mentored volunteers to support various initiatives and activities.
- Served as a liaison between the organization, schools, families, and other stakeholders involved in youth programming.
Customer Service Representative
Teleperformance CANADA
02.2007 - 01.2011
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Science - WED DESIGN
ITF
ABUJA, NIGERIA02-2020
Associate of Science - Cisco Networking
Toronto
Toronto, ON03-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Product knowledge
- Order processing
- Prioritization
- Live chat support
Languages
English
Full Professional
Timeline
Customer Service Representative
Ecco Recycling and Energy Corporation
08.2024 - Current
YOUTH COORDINATOR
ROYAL FAMILY FOUNDATION
03.2011 - 05.2024
Customer Service Representative
Teleperformance CANADA
02.2007 - 01.2011
Associate of Science - WED DESIGN
ITF
Associate of Science - Cisco Networking
Toronto
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