Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andy Zou

North York,Canada

Summary

Experienced in engaging customers to understand their specific needs and delivering tailored solutions. Utilizes persuasive communication techniques to foster strong client relationships and drive sales. Demonstrates a proven track record of effective problem-solving, resulting in high levels of customer satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Property Manager

Private Clients
02.2024 - Current
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Employee

ChungChun Rice Dog
03.2023 - 02.2024
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Delivery

Uber Eats
04.2022 - 03.2023
  • Resolved customer issues promptly and professionally, maintaining a positive brand image.
  • Achieved high on-time delivery rates through careful route planning and time management skills.
  • Established strong relationships with clients, leading to repeat business and positive reviews.

Sales Rep

GAP Inc.
06.2021 - 04.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Sushi Chef

C&C Supermarket
04.2019 - 06.2021
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
  • Managed inventory effectively, reducing waste while ensuring the consistent availability of necessary ingredients for daily operations.

Waiter/Cashier

ROBO Sushi
04.2017 - 04.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Education

Early Childhood Care And Education -

Seneca College Newnham Campus
1750 Finch Ave E, North York, ON M2J 2X5
12.2018

A. Y. Jackson Secondary School
50 Francine Dr, North York, ON M2H 2G6
06.2017

Skills

  • Fluent in both English & Mandarin
  • Customer service-focused
  • Interpersonal communication skills
  • Work Ethic and Integrity
  • Payment collection
  • Easygoing and works well with others
  • Patience and Empathy
  • Standard First Aid knowledge

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Property Manager

Private Clients
02.2024 - Current

Employee

ChungChun Rice Dog
03.2023 - 02.2024

Delivery

Uber Eats
04.2022 - 03.2023

Sales Rep

GAP Inc.
06.2021 - 04.2022

Sushi Chef

C&C Supermarket
04.2019 - 06.2021

Waiter/Cashier

ROBO Sushi
04.2017 - 04.2019

Early Childhood Care And Education -

Seneca College Newnham Campus

A. Y. Jackson Secondary School

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