Shinyi Lin
Surrey,BC
Summary
Hard working , energetic, friendly, well traveled, mature, reliable individual with over 10 years of working experience in hospitality industry. Flexible on time and willing to accommodate any reasonable work schedule.
Overview
15
15
years of professional experience
Work History
Property Manager
Self employed
Vancouver, BC
01.2023 - Current
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Travel Consultant
Flight Centre
03.2019 - 11.2022
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
Guest Relation Manager
Celebrity Cruise Line
06.2009 - 01.2019
- Provided personalized customer service to ensure satisfaction of guest needs and expectations.
- Maintained accurate records of guest preferences in order to provide a more personal experience for future visits.
- Facilitated guest feedback surveys to identify areas of improvement in customer service.
- Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
Education
Bachelor of Arts - Finance
University of Lethbridge
Lethbridge, AB05-1996
Skills
- Customer service-focused
- Skilled multi-tasker
- Complaint Handling
- problem solving
- Great driving record / ICBC road star
- Speak fluent Mandarin, Cantonese and English
- Well traveled (40 countries) , able to connect with all walks of life and people all over the world
- understanding the nature of business and importance of customer service and problem solving
Languages
English
Professional
Mandarin
Professional
Cantonese
Professional
Timeline
Property Manager
Self employed
01.2023 - Current
Travel Consultant
Flight Centre
03.2019 - 11.2022
Guest Relation Manager
Celebrity Cruise Line
06.2009 - 01.2019
Bachelor of Arts - Finance
University of Lethbridge
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