Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andy Kitsi Dodge

Milton,ON

Summary

Experienced and knowledgeable Information Technology Professional with over 4 years of expertise working with computer hardware and software, providing technical support and administrative services. Possess a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems, as well as having an eye for detail and ability to multi-task under pressure. As an excellent communicator, I take the time to learn and provide innovative solutions that fit, either working as part of a team or independently. I bring a commitment to growing and learning, a passion for problem-solving, a "tech savvy" demeanour, and strong collaborative skills to any organization.

Overview

9
9
years of professional experience

Work History

IT Operations and Enterprise Sales Engineer

Callens Solutions
09.2018 - 01.2023
  • Effectively provides support and guidance services to key stakeholders via the Help desk
  • Plays an integral role in generating leads, pitching to potential clients and ensuring onboarding of new clients
  • Manages installations, upgrades and configurations of hardware and software
  • Maintains and optimizes local company networks and servers
  • Serves as key interphase between customers and all relevant divisions

Network Support and System Analyst

Ministry of Foreign Affairs and Regional Integration
08.2017 - 09.2018
  • Maintained the institutions IT system ensuring proper functioning, effective communication both internally and externally
  • Provided technical support for both hardware and software issues
  • Performed troubleshooting analysis on all programs used by the Ministry
  • Assisted in configuring assessments for routers, switches, network appliances and host
  • Maintained system and network availability and monitoring of services
  • Effectively carried out all research duties and provided appropriate solutions

Booking Officer

Ministry of Foreign Affairs and Regional Integration
06.2015 - 09.2015
  • Served as Direct Assistant to CEO
  • Managed sales of automobiles and parts
  • Led team to identify new leads and drive sales for the company through a customer-centric approach
  • Successfully supervised all employee engagements ensuring effective work flow
  • Developed an effective strategy to record all customer complaints and create appropriate solutions
  • Processed all individual and institutional reservations for the Accra Conference Center
  • Created and maintained an effective system to record of all reservations and client details within our system
  • Filed and maintained documents
  • Handled daily correspondence, responding to inquiries and made amendments as required

IT Operations Manager

Samuel Kitsi Enterprise
05.2014 - 08.2014

Education

Information Technology Business Analysis -

Conestoga College
05.2025

BSc - Computer Science

Kwame Nkrumah University of Science and Technology
Kumasi, Ghana
08.2016

Computer Networking - undefined

Ghana Technology University College
Accra, Ghana
08.2014

General Science - undefined

Adisadel College
Cape Coast, Ghana
05.2013

Skills

  • Problem-solving
  • Knowledge of Computers & Networks
  • Analytical
  • Communication
  • Detail-oriented
  • Customer Focus

  • Leadership
  • System Administration
  • Networking/Configuration
  • Account Management
  • Data Backup & Recovery

Languages

English
Native or Bilingual

Timeline

IT Operations and Enterprise Sales Engineer

Callens Solutions
09.2018 - 01.2023

Network Support and System Analyst

Ministry of Foreign Affairs and Regional Integration
08.2017 - 09.2018

Booking Officer

Ministry of Foreign Affairs and Regional Integration
06.2015 - 09.2015

IT Operations Manager

Samuel Kitsi Enterprise
05.2014 - 08.2014

BSc - Computer Science

Kwame Nkrumah University of Science and Technology

Computer Networking - undefined

Ghana Technology University College

General Science - undefined

Adisadel College

Information Technology Business Analysis -

Conestoga College
Andy Kitsi Dodge