ANDREW LORENZO
Anaheim
Summary
Dedicated cast member that ensures and promotes the Disney's S.E.R.V.I.C.E. model and 5 Keys. Willing to learn and adapt to new environments and scenarios that arise. Has faced adversity when being a working lead and overcame challenges with fellow cast members, guest concerns and operational needs. Improved self awareness and communication to achieve personal and professional goals
Overview
12
12
years of professional experience
Work History
Test & Adjust Soarin Across America
Walt Disney Company
04.2026 - Current
- Maintained safe environment by ensuring restricted areas remained clear and visible.
- Upheld confidential information to safeguard project integrity.
- Supported teams by assisting Imagineers with daily operational tasks.
Soarin Working Lead
Walt Disney Company
04.2026 - Current
- Enhanced guest and cast satisfaction by resolving issues with knowledgeable 5 Key service.
- Evaluated cast needs in diverse situations.
Soarin/Grizzly River Run Ride Operator
Walt Disney Company
09.2021 - Current
- Maintained a safe environment for both cast and guests.
- Delivered immersive experiences for guests by engaging them with themed interactions and consistent storytelling.
Central Stage Scheduling
Walt Disney Company
05.2024 - 07.2024
- Coordinated daily schedules and project activities at Grizzly Peak.
Soarin/ Grizzly River Run Working Lead
Walt Disney Company
07.2022 - 07.2024
- Collaborated with neighboring departments and teams to align project objectives and ensure timely completion.
- Emphasized the importance of cast training and guest satisfaction to support overall operational success.
- Developed a welcoming and secure atmosphere for both cast members and guests during events.
Club Director
Boys & Girls Clubs of Greater Conejo Valley
08.2019 - 04.2021
- Recruited and retained club members Grades K- 8th.
- Built strong relationships with club members, club families, schools and the community.
- Maintained budget and club programs while ensuring compliance with educational requirements.
Program Assistant
Boys & Girls Clubs of Greater Conejo Valley
01.2014 - 07.2019
- Facilitated a safe and inclusive environment that achieves the mission statement for positive youth development.
- Developed and implemented new creative academic and athletic programs.
- Monitored youth programs to ensure enrichment activities prepared participants for success.
Education
Bachelor of Arts - Liberal Studies Major
Califonia State University Northridge
Northridge, CA05-2016
High School -
Thousand Oaks High School
Thousand Oaks, CA06-2010
Skills
- Safety management
- Guest engagement
- Operational support
- Teamwork and collaboration
- Conflict resolution
- Central Neighborhood Safety Coin Award- Aug 2025
- Hospitality Hero- Jan 2026
- Friendly, positive attitude
Summary
English, American Sign Language
Timeline
Test & Adjust Soarin Across America
Walt Disney Company
04.2026 - Current
Soarin Working Lead
Walt Disney Company
04.2026 - Current
Central Stage Scheduling
Walt Disney Company
05.2024 - 07.2024
Soarin/ Grizzly River Run Working Lead
Walt Disney Company
07.2022 - 07.2024
Soarin/Grizzly River Run Ride Operator
Walt Disney Company
09.2021 - Current
Club Director
Boys & Girls Clubs of Greater Conejo Valley
08.2019 - 04.2021
Program Assistant
Boys & Girls Clubs of Greater Conejo Valley
01.2014 - 07.2019
Bachelor of Arts - Liberal Studies Major
Califonia State University Northridge
High School -
Thousand Oaks High School