Summary
Work History
Education
Skills
Languages
Timeline
Generic

Andrew Lloyd

Toronto,ON

Summary

Adept Device Support Specialist with a proven track record, enhancing client satisfaction through expert remote support and effective problem-solving. Mastered device installation and customer relationship management, significantly boosting productivity. Known for exceptional empathy and technical skills, ensuring seamless device integration and support. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment. Developed strong analytical and communication skills in fast-paced support environment. Demonstrated ability to manage customer inquiries and technical issues, ensuring prompt and effective resolution. Seeking to transition into new field, leveraging these transferable skills to bring value and innovation.

Work History

Device Support Specialist

Sadaf Noor
07.2024 - 08.2024
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Set up and enrolled devices for use within the TDSB network
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Recorded and maintained detailed information about each device, ensuring accurate tracking and inventory
  • Tested and and prepared TDSB Chromebooks and laptops, making sure all devices met TDSB Standards
  • Optimized use of support tools and resources to reduce waste and increase productivity.

Education

Associate of Arts - Information Technology

York University
Toronto, ON
04-2028

Skills

  • Remote Support
  • Support Services
  • Customer Relationship Management
  • Training and coaching
  • Technical assistance
  • Empathy and patience
  • Device Installation
  • Problem-Solving
  • Friendly and Patient
  • Highly Professional
  • Customer Communication and Empathy
  • Active Listening

Languages

English
Full Professional

Timeline

Device Support Specialist

Sadaf Noor
07.2024 - 08.2024

Associate of Arts - Information Technology

York University
Andrew Lloyd