Summary
Work History
Education
Skills
Languages
Timeline
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Andrew W. Lloyd

Andrew W. Lloyd

Toronto,On

Summary

Mastered device installation and custom relationship management. Seamless device integration and support. Well-qualified support profile with positive and friendly demeanor. Strong attention to detail, effective communication skills. Solid history of tackling diverse and challenging requirements. Well-versed in the Area of expertise working in a 24/7 uptime environment. Developed strong analytical and communication skills. Demonstrated ability to manage various customer inquiries. Seeking to transition into a new field, leveraging these transferable skills to bring value and innovation.

Work History

Device Support Specialist

Toronto District School Board
07.2024 - 08.2024
  • Maintained detailed documentation of support interactions
  • Acted as a liaison between clients and development teams
  • Set up and enrolled devices for use within the TDSB network
  • Optimized internal workflows to expedite incident escalations
  • Recorded and maintained detailed information about each device
  • Tested and prepared TDSB Chromebooks and laptops, making sure all devices met TDSB Standards
  • Optimized use of support tools and resources to reduce waste

Education

Bachelor of Arts - Information Technology

York University

OSSD - Ontario Secondary School Diploma

Chaminade College School

Skills

  • Delivered remote support services to enhance client satisfaction and operational efficiency
  • Oversaw customer relationship management initiatives to enhance client engagement
  • Assisted in training sessions to enhance team skills Supported coaching initiatives to improve employee performance Facilitated workshops to promote knowledge sharing
  • Delivered technical assistance to resolve user issues and enhance system functionality
  • Provided support to individuals by actively listening and responding with understanding Assisted team members in navigating challenges with patience and compassion Fostered a collaborative environment through empathetic communication
  • Executed device installation procedures to ensure optimal functionality
  • Executed comprehensive problem-solving strategies to identify and resolve operational challenges
  • Exhibited exceptional friendliness and patience while delivering professional services

Languages

English
Full Professional

Timeline

Device Support Specialist

Toronto District School Board
07.2024 - 08.2024

Bachelor of Arts - Information Technology

York University

OSSD - Ontario Secondary School Diploma

Chaminade College School

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Andrew W. Lloyd