Andrew Ianni
Orangeville,ON
Summary
Seasoned Operations Director with extensive experience in leading cross-functional teams, optimizing operational efficiencies, and ensuring high standards of service delivery in the HVAC industry. Proven track record in strategic planning, project management, budget management, and implementing innovative solutions. Adept at developing training programs, conducting quality assurance, and maintaining strong stakeholder relationships. Seeking to leverage expertise in managing development and quality assurance projects in the fire service training sector.
Overview
23
23
years of professional experience
Work History
Energy Clean Home Services Director of Operations
Energy Clean Home Services
01.2022 - Current
- Led cross-functional teams, promoting collaboration and professional development
- Streamlined processes to enhance efficiency, reduce costs, and maximize productivity
- Oversaw large-scale HVAC projects, ensuring timely and budget-compliant delivery
- Maintained strong client relationships, ensuring high levels of satisfaction and retention
- Ensured compliance with local, provincial, and federal regulations
- Developed and managed budgets, analyzed financial reports, and implemented cost-saving measures
- Implemented new technologies and methodologies to enhance service delivery and operational performance
- Established a Home Comfort Club, increasing customer loyalty and ensuring regular maintenance services
- Authored and instituted a comprehensive Employee Handbook to standardize company policies and procedures
- Conducted extensive training sessions on CRM utilization, boosting operational efficiency and data management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Dr HVAC Service/Install Manager
Dr HVAC
01.2019 - 01.2022
- Achieved significant sales revenue targets, with a track record of $1 million in sales as a Comfort Consultant
- Promoted to various leadership roles, culminating in the position of Service & Install Manager
- Reduced employee attrition from 100% to 1% and grew the team by 320%
- Managed daily operations, including scheduling, workload management, and overseeing installation projects
- Conducted weekly training on technical and customer service skills, enhancing team performance
- Prepared and analyzed daily, weekly, and monthly reports to drive operational decisions
- Worked closely with suppliers and management to achieve financial goals and improve service delivery.
- Utilized Service Titan to maintain and update customer information, repair logs and inventory.
Clean Shine Franchise Owner
Clean Shine
01.2016 - 01.2019
- Increased route value by 66%, from $45,000 to $75,000
- Provided professional customer service and conducted door-to-door sales presentations
- Managed invoicing, reporting, and payment tracking using QuickBooks
- Assisted other franchises in increasing their route value and provided training to new franchisees.
AI Mechanical Owner - Gas Technician
AI Mechanical
01.2003 - 01.2016
- Achieved perfect scores on all TSSA audits for compliance and safety
- Installed and serviced natural gas equipment, providing customer training on new products
- Managed emergency services and worked with TSSA inspectors to ensure safety regulations were met
- Prepared invoices, conducted bookkeeping, and maintained inventory control.
Direct Energy (Martin Air) Service and Installation Technician
Direct Energy
01.2002 - 01.2003
- Promoted from a helper to Service Technician within one month
- Achieved less than a 1% call-back rate for service and installations
- Provided customer training on new equipment and managed invoicing and inventory control.
Education
Gas 2 Technician -
HiMark Occupational Skills Training Centre Ltd.
Toronto, ON01.2002
High School Diploma -
Central Peel Secondary School
Brampton, ON01.2001
Skills
- Leadership & Team Management
- Project Development & Management
- Quality Assurance & Compliance
- Stakeholder Engagement
- Curriculum Development
- Training & Coaching
- Strategic Planning
- Budget & Financial Management
- Operational Efficiency
- Regulatory Compliance
- Innovation & Continuous Improvement
- Microsoft Office Suite
- Public Speaking
- Operations Oversight
- Process Improvements
- Strategic planning and execution
- KPI Tracking
- Leadership training
References
Available upon request
Hobbies and Interests
- Golf
- Hockey
- Football
- Soccer
- Drawing
- Reading
- Learning new skills
- Volunteering in the community
Languages
English
Native or Bilingual
Italian
Limited Working
Timeline
Energy Clean Home Services Director of Operations
Energy Clean Home Services
01.2022 - Current
Dr HVAC Service/Install Manager
Dr HVAC
01.2019 - 01.2022
Clean Shine Franchise Owner
Clean Shine
01.2016 - 01.2019
AI Mechanical Owner - Gas Technician
AI Mechanical
01.2003 - 01.2016
Direct Energy (Martin Air) Service and Installation Technician
Direct Energy
01.2002 - 01.2003
Gas 2 Technician -
HiMark Occupational Skills Training Centre Ltd.
High School Diploma -
Central Peel Secondary School
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