Andrew Guevarra
Winnetka,CA
Summary
Customer-focused retail professional with experience at top-tier companies, known for delivering exceptional service in high-volume, fast-paced environments. Skilled in personalized support, conflict resolution, and cross-functional communication, with a track record of turning challenging interactions into positive experiences. Recognized for attention to detail, emotional intelligence, and a commitment to excellence—qualities that align with Apple’s dedication to creating meaningful customer relationships and seamless service. Passionate about technology, innovation, and helping people get the most out of the products they love.
Overview
3
3
years of professional experience
Work History
Special Services Associate
Home Depot
02.2025 - Current
- Delivered tailored support to customers managing large, complex, or customized orders—ensuring accuracy, transparency, and a smooth experience from purchase to fulfillment.
- Conducted regular assessments of client needs, adapting services as required for satisfaction.
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
Guest Advocate
Target
06.2022 - 12.2024
- Recognized by leadership for outstanding hospitality, problem-solving, and consistently going “above and beyond” to make every guest feel valued.
- Supported checkout processes by efficiently managing transactions and handling payments.
- Learned store policies and procedures to enhance operational efficiency and compliance.
Education
No Degree - Psychology
California State University Northridge
Northridge, CA06-2027
Associate of Science - Associates Degree of Nursing
Pierce Community College
Woodland Hills, CA07-2026
Skills
- Strong organization
- Money handling
- Client service
- Complaint handling
- Building customer relationships
- Merchandising
- Sales proficiency
- Retail loss prevention
- Goal oriented
- Product knowledge
Accomplishments
- Recognized by managers and peers for clear communication, patience, and consistently going “above and beyond” to support team and customer needs.
- Awarded Employee of the Month at both Target and The Home Depot for exceptional customer service, leadership, and teamwork.
Languages
English
Native or Bilingual
FIlipino
Professional Working
Interests
- Gym Workouts
- Computer Media at Church
- Playing Sports
- Reading
Timeline
Special Services Associate
Home Depot
02.2025 - Current
Guest Advocate
Target
06.2022 - 12.2024
No Degree - Psychology
California State University Northridge
Associate of Science - Associates Degree of Nursing
Pierce Community College
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