Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Duncan

Toronto

Summary

Hardworking employee, enthusiastic about continuously learning about the trucking industry.

Good knowledge of the trucking industry and its rules and regulations.

Good understanding of North American geography.

Good knowledge of Loadlink, truck dispatch software, and the customs clearance process, including ACE/ACI using Border Connect software.

Excellent at multitasking and service coordination.

Work well under pressure and in a fast-paced environment.

Overview

15
15
years of professional experience

Work History

Service Advisor

My Mississauga Chrylser
Mississauga
11.2022 - Current
  • Pleasantly greeted customers, and asked open-ended questions to better determine their needs.
  • Informed customers about routine upkeep procedures to maintain vehicle quality.
  • Examined the service history and provided an initial vehicle inspection to identify issues.
  • Prepared estimates and ordered parts.
  • Handled customer issues with confidence, using complex problem-solving to provide effective resolution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships, and earned a reputation for exceeding service standard goals.

Car Detailer

My Mississauga Chrylser
Mississauga
01.2020 - 11.2022
  • Maintained a clean, tidy, and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Washed, waxed, and buffed vehicle bodies for a professional shine.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Provided exceptional customer service and addressed customer inquiries.
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Cleaned upholstery, rugs, and other surfaces by using cleaning agents, applicators, and cleaning devices.

Car Detailer

Team Chrylser
Mississauga
10.2009 - 06.2018
  • Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
  • Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
  • Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
  • Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • Checked vehicles prior to service and immediately afterward to identify damages.
  • Assisted in training new detailers on techniques and company procedures.
  • Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
  • Customized detailing services based on vehicle condition and customer requests.

Education

Some College (No Degree) - Truck Dispatch Training Course

Truckadium
Brampton, ON
03-2025

High School Diploma -

North Park Secondary School
Brampton, ON
06-1988

Skills

  • Attention to detail
  • Sales strategy
  • Effective communication skills
  • Problem solving
  • Team player
  • Customer retention
  • Punctuality
  • Goal-oriented mindset
  • Building trust with customers
  • Customer relationship management
  • Computer Skills: MS Word, Excel, PowerPoint, Email
  • excellent time management

Timeline

Service Advisor

My Mississauga Chrylser
11.2022 - Current

Car Detailer

My Mississauga Chrylser
01.2020 - 11.2022

Car Detailer

Team Chrylser
10.2009 - 06.2018

Some College (No Degree) - Truck Dispatch Training Course

Truckadium

High School Diploma -

North Park Secondary School

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Andrew Duncan