Travis Wolfe
Fort St John,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Service Advisor
Inland Kenworth
Fort St John, BC
01.2022 - 03.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered average of 10+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Grip
Vancouver Film
Burnaby, BC
01.2015 - 02.2020
- Collaborated with camera crew and director to provide effective filming strategy and camera placement.
- Provided floor direction during live and taped productions.
- Coordinated with gaffer and camera crew to determine scene lighting and camera placement.
- Attended meetings with location scouts and collaborated with director of photography to determine filming logistics.
- Completed equipment setup and offered suggestions for rigging and mounting camera and lighting equipment.
- Collaborated with gaffers to assign appropriate lighting positions and rigging options for camera usage.
Class 1 Driver
Canada Cartage
Langley, BC
09.2018 - 01.2020
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Contacted customers to report delayed delivery times.
- Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
- Verified hazardous material product descriptions and determined any discrepancies in paperwork.
Education
Vancouver Film School
Vancouver01.2008
Skills
- Product Training
- Listening Skills
- Interpretation and Translation Services
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Attention to Detail
- Understanding Customer Needs
- Customer Service
Timeline
Service Advisor
Inland Kenworth
01.2022 - 03.2022
Class 1 Driver
Canada Cartage
09.2018 - 01.2020
Grip
Vancouver Film
01.2015 - 02.2020
Vancouver Film School
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