Andrew Chisholm
34 Summerville Road,NB
Summary
Reliable and upbeat Employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Insurance Advisor
TD Insurance Direct Agency
06.2019 - 02.2022
- Customer Service/Sales Associate taking inbound client calls
- Streamlined policy renewals for clients, leading to improved retention rates.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Collaborated with underwriters to customize insurance policies for unique client needs, achieving higher sales numbers.
Customer Service Representative
Wyndham Worldwide
09.2018 - 06.2019
- Accepted inbound calls and assisted clients in making hotel reservations & accommodations for their travel needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Worldlynx Wireless
11.2011 - 07.2012
- Sales representative with in person client consultations
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Diploma -
Simonds High School
Fuels Technician -
New Brunswick Community College
08.2016
3D Animation & Graphic Design -
Atlantica College
05.2019
Skills
- Empathy and understanding
- Teamwork and collaboration
- Attention to detail
- Active listening
- Goal-oriented mindset
- Time management
- Problem-solving abilities
- Adaptability and flexibility
- Client Relations
Accomplishments
- Supervised team of 7 staff members.
- Achieved number 1 sales associate in canada for bell products for 4 consecutive months
Timeline
Insurance Advisor
TD Insurance Direct Agency
06.2019 - 02.2022
Customer Service Representative
Wyndham Worldwide
09.2018 - 06.2019
Sales Associate
Worldlynx Wireless
11.2011 - 07.2012
Diploma -
Simonds High School
Fuels Technician -
New Brunswick Community College
3D Animation & Graphic Design -
Atlantica College
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