Andrew Bedard
Ottawa,ON
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist at Cumberland Medical Clinic. Proven ability in effective communication and appointment scheduling, ensuring seamless patient interactions. Recognized for maintaining accurate documentation and enhancing customer service, contributing to a positive clinic environment. Skilled in medical terminology and adept at managing patient inquiries.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Cumberland Medical Clinic
Orleans, ON
08.2024 - Current
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Ordered office supplies as needed to maintain inventory levels.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Beauty Advisor
Sephora Rideau
07.2023 - Current
- Help clients find products that they needed around the store.
- Handled phone calls.
- Creating accounts for new shoppers as well as inputing their information.
- Promote new products.
- Welcome new clients to the store.
- Set up appointments for beauty lessons.
- Gave customers consults about their makeup, skin, hair, or fragrance concerns.
Court and Client Representative
Ottawa Courthouse
02.2023 - 08.2023
- Representing the Clients and Court in the Small Claims department
- Handling legal cases at a maximum of $35,000.
- Working alongside colleagues to reach our goals for the day, week, month, and year.
- Using online portals to access documents.
- Working at the counter and speaking to clients face-to-face.
- Calling clients to inquire any necessary information that is needed.
- Creating a nurturing environment to help clients who are lost in the paperwork.
- (contract)
Education
Honours Bachelor's Degree of Social Science - Anthropology
University of Ottawa
Ottawa, ON07.2025
High School Diploma -
Rockland District High School
Rockland, ON06-2021
Skills
- Medical terminology
- Attention to detail
- Appointment scheduling
- Document management
- Record processing
- Proficient in Oscar and Frank
- Telephone etiquette
- Typing 50 wpm
- Typing and filing
- Workflow optimization
- Account management
- Medical office administration
- Verbal and written communication
- Filing systems
- Interpersonal skills
- Workflow management
- Clerical support
- Problem-solving aptitude
References
- Andrea, Leduc, Customer Service Manager, +1 (613)-315-0689, Walmart Inc.
- Shaina, O’Neil, Supervisor, +1 (613)-858-3033, Starbucks
- France, Racette, Supervisor, +1 (613)-296-4551, Ottawa Courthouse
Volunteer Experience
- University Note-Taker, provided detailed notes and instructions to fellow university students with learning accommodations.
- Park Cleanup, Helped clean up parks around the small communities with the Starbucks team.
- Secretary for School Events, Organized Parent interview times and monitored teachers time slots to ensure individual time schedules were met., Dealt with money regarding donations and fundraising from students, parents, teachers, and staff.
Affiliations
- Archaeology Fieldwork
Languages
English
Native/ Bilingual
French
Native/ Bilingual
German
Professional
References
References available upon request.
SUMMARY OF QUALIFICATIONS
- Excellent command of English both spoken and written
- Excellent command of French both spoken and written
- Strong interpersonal and communication skills
- Excellent organizational and problem-solving skills
- Dedicated, Result oriented, Team player
- Ability to work in a fast paced structured and multi-task environment
- Detail –oriented, Reliable, Outgoing, Enthusiastic, Hardworking, and honest
- Willing to learn anything new from his fellow colleagues and employers
Timeline
Medical Receptionist
Cumberland Medical Clinic
08.2024 - Current
Beauty Advisor
Sephora Rideau
07.2023 - Current
Court and Client Representative
Ottawa Courthouse
02.2023 - 08.2023
Honours Bachelor's Degree of Social Science - Anthropology
University of Ottawa
High School Diploma -
Rockland District High School
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