Andres Rodriguez
Montreal,QC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration. Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director, Global Customer Support
Explorance
Montreal, QC
08.2023 - Current
- Adeptly oversee and lead the global customer support division, orchestrating strategies to elevate service quality and ensure seamless customer experiences across diverse regions and cultures.
Customer Support Manager, North America
Explorance
Montreal, QC
02.2022 - 07.2023
- Strategically lead and optimize the North American Customer Support division to drive exceptional quality, contributing significantly to the company's impressive 98% retention rate.
Customer Success Manager NA and LATAM
Explorance
Montreal, QC
01.2021 - 02.2022
- Spearheaded a robust strategy ensuring annual customer renewals, while meticulously validating that clients derived maximum value from their investments, driving a high rate of satisfaction and loyalty.
Senior Customer Support
Explorance
Montreal, QC
02.2018 - 01.2021
- Spearheaded initiatives ensuring consistently high levels of customer satisfaction, leveraging a proactive approach to exceed client expectations and cultivate lasting relationships.
Sales Manager
Eventtia
Remote
04.2017 - 01.2018
- Conducted compelling and impactful product presentations, showcasing a keen ability to communicate value propositions and tailored solutions to diverse audiences.
Business Development Director LATAM
Explorance
Montreal, QC
08.2012 - 04.2017
- Strategically identified and engaged key decision-makers within the education and corporate sectors, facilitating impactful connections pivotal for business growth and partnership development.
Sales Account Executive
Future Electronics Canada
Montreal, QC
03.2011 - 08.2012
- Orchestrated the sales of electronic components across Latin America and North America, leveraging phone-based strategies to effectively drive sales and revenue growth.
Education
Bachelor's - Graduate certificate in Entrepreneurship
McGill University
01.2014
Bachelor's - International Business
Concordia University
01.2010
Skills
- Sales (6 years)
- Customer Service (4 years)
- Business Development (4 years)
- Saas customer support and sales (8 years)
- Help Desk
- Live Chat
- Troubleshooting
- Technical Support
- Business Administration
- Staff Management
- Business Development
- Contract Negotiation
- Strategic Planning
- Team Management
- International business
- Business Planning
- Issues Resolution
- Charismatic Leader
- Negotiation
- People Management
- Salesforce
- Management (5 years)
- Customer Success Manager (2 years)
- Jira
- SQL knowledge
- Windows Server
Certification
- CSM, 11/01/21, 11/01/24
- Certified customer success manager (CCSM) Level 1
Languages
- English - Fluent
- Spanish - Fluent
- French - Intermediate
Accomplishments
- 2019 Dedication Award - Explorance Canada
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Director, Global Customer Support
Explorance
08.2023 - Current
Customer Support Manager, North America
Explorance
02.2022 - 07.2023
Customer Success Manager NA and LATAM
Explorance
01.2021 - 02.2022
Senior Customer Support
Explorance
02.2018 - 01.2021
Sales Manager
Eventtia
04.2017 - 01.2018
Business Development Director LATAM
Explorance
08.2012 - 04.2017
Sales Account Executive
Future Electronics Canada
03.2011 - 08.2012
Bachelor's - Graduate certificate in Entrepreneurship
McGill University
Bachelor's - International Business
Concordia University
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