Livitha Wuvais
Saint-Laurent
Summary
Professional with strong background in outbound operations, skilled in logistics management, process optimization, and strategic planning. Proven track record of enhancing operational efficiency and driving team performance. Focused on fostering collaboration, adapting to changing demands, and consistently delivering measurable outcomes. Known for effective communication, problem-solving abilities, and leadership in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Outbound Operations Director
IO Solutions Call Center Inc.
04.2017 - 02.2025
My daily tasks include but not limited to:
- Managing campaign operations and supervisors
- Managing hours and targets
- Dealing with agents: absenteeism, lates, requests, schedules, medical requests
- Coaching supervisors (certified coach)
- Attending meeting
- Answering Emails
- Checking for market updates and communicating then to the team
- Making sure to floor runs smoothly
Education
Bachelor's Degree - Child Studies
Concordia University
Montréal, QC05.2017
Associate of Arts - Child Studies
Dawson College
Montreal, QC09-2013
Skills
- Project Management
- Logistics
- Microsoft Outlook (6 years)
- Supervising Experience (4 years)
- English
- Microsoft Word (10 years)
- Administrative Experience
- Organizational skills
- Sales (6 years)
- Office Management (4 years)
- Leadership (4 years)
- Communication skills
- Employee Orientation
- Interviewing (2 years)
Languages
French
English
Timeline
Outbound Operations Director
IO Solutions Call Center Inc.
04.2017 - 02.2025
Bachelor's Degree - Child Studies
Concordia University
Associate of Arts - Child Studies
Dawson College
Additional Information
- Excellent Organizational skills
- Good accuracy and attention to detail
- Good problem analysis
- Good at multitasking
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