Summary
Overview
Work History
Education
Skills
Languages
Websites
Accomplishments
Timeline
Generic

Andres Garcia

La Mesa

Summary

Dynamic professional with extensive experience in customer relationship management at COMMUNITY HEALTH GROUP. Proven ability to enhance customer satisfaction through effective conflict resolution and team management. Bilingual in Spanish and English, adept at fostering long-term relationships and driving recruitment improvements. Committed to professional development and delivering exceptional service.

Overview

15
15
years of professional experience

Work History

Member Services Representative

COMMUNITY HEALTH GROUP
05.2024 - Current
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
  • Be outgoing and take the initiative to build committed and connected long-term relationships with members
  • Provide information to the member about their insurance benefits, outreach to staff and clients of community organizations, medical, dental, and optometry offices
  • Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention
  • Supports team effort by performing other duties as assigned or requested; participating in meetings and on committees; attending workshops, training and seminars; continuing professional development; networking; following corporate, division, personnel and safety policies and procedures

Customer Service Representative

Teleperformance - Avianca airlines
Medellin
03.2010 - 06.2025
  • Provided exceptional customer service to passengers, addressing inquiries, and resolving issues
  • Managed check-in procedures, including baggage handling and seat assignments
  • Assisted passengers with boarding processes and ensured adherence to safety regulations
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries and provided accurate information regarding products and services.

Talent Acquisition Manager

1840& COMPANY
12.2022 - 03.2023
  • Managed the Latin American team, overseeing position distribution and client communication
  • Conducted pricing research and created job descriptions for various positions
  • Conducted interview audits and monitored team performance, facilitating recruitment improvements

Senior Recruiter

1840& COMPANY
12.2020 - 12.2022
  • Sourced highly specialized technical profiles and conducted interviews for high-level positions
  • Made decisions regarding candidate evaluations and established global recruitment goals
  • Negotiated salaries, managed conflicts, and prepared candidate onboarding processes

Human Resources Coordination

ATBEY DESARROLLOS
02.2017 - 08.2020
  • Provided comprehensive HR support and coordinated internal and external communications
  • Advised managers and employees on company policies and procedures

Human Resources Analyst

HOLCIM LAFARGE
06.2012 - 08.2016
  • Assisted in recruiting and conducted employee training seminars
  • Handled administrative tasks and facilitated employee benefit options

Education

Bachelor of Business Administration -

Universidad Remington
Medellin, Colombia
11-2007

Skills

  • Team Management
  • Customer relationship management
  • Conflict resolution
  • Adaptability to change
  • Time management
  • Effective listening
  • Conflict Management
  • Team Building & Coaching
  • Native Spanish
  • Fluent English
  • Proficient Portuguese
  • Training
  • Customer Satisfaction

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional

Accomplishments

  • I worked for almost a year as a Senior Recruiter before being promoted to Team Manager. In this role, I implemented improvements to the talent acquisition process using tools such as LinkedIn, ATS, and Facebook, succeeding in filling vacancies before established deadlines and contributing to the company's growth metrics.

Timeline

Member Services Representative

COMMUNITY HEALTH GROUP
05.2024 - Current

Talent Acquisition Manager

1840& COMPANY
12.2022 - 03.2023

Senior Recruiter

1840& COMPANY
12.2020 - 12.2022

Human Resources Coordination

ATBEY DESARROLLOS
02.2017 - 08.2020

Human Resources Analyst

HOLCIM LAFARGE
06.2012 - 08.2016

Customer Service Representative

Teleperformance - Avianca airlines
03.2010 - 06.2025

Bachelor of Business Administration -

Universidad Remington
Andres Garcia