Andres Garcia
La Mesa
Summary
Dynamic professional with extensive experience in customer relationship management at COMMUNITY HEALTH GROUP. Proven ability to enhance customer satisfaction through effective conflict resolution and team management. Bilingual in Spanish and English, adept at fostering long-term relationships and driving recruitment improvements. Committed to professional development and delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Member Services Representative
COMMUNITY HEALTH GROUP
05.2024 - Current
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
- Be outgoing and take the initiative to build committed and connected long-term relationships with members
- Provide information to the member about their insurance benefits, outreach to staff and clients of community organizations, medical, dental, and optometry offices
- Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention
- Supports team effort by performing other duties as assigned or requested; participating in meetings and on committees; attending workshops, training and seminars; continuing professional development; networking; following corporate, division, personnel and safety policies and procedures
Customer Service Representative
Teleperformance - Avianca airlines
Medellin
03.2010 - 06.2025
- Provided exceptional customer service to passengers, addressing inquiries, and resolving issues
- Managed check-in procedures, including baggage handling and seat assignments
- Assisted passengers with boarding processes and ensured adherence to safety regulations
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Talent Acquisition Manager
1840& COMPANY
12.2022 - 03.2023
- Managed the Latin American team, overseeing position distribution and client communication
- Conducted pricing research and created job descriptions for various positions
- Conducted interview audits and monitored team performance, facilitating recruitment improvements
Senior Recruiter
1840& COMPANY
12.2020 - 12.2022
- Sourced highly specialized technical profiles and conducted interviews for high-level positions
- Made decisions regarding candidate evaluations and established global recruitment goals
- Negotiated salaries, managed conflicts, and prepared candidate onboarding processes
Human Resources Coordination
ATBEY DESARROLLOS
02.2017 - 08.2020
- Provided comprehensive HR support and coordinated internal and external communications
- Advised managers and employees on company policies and procedures
Human Resources Analyst
HOLCIM LAFARGE
06.2012 - 08.2016
- Assisted in recruiting and conducted employee training seminars
- Handled administrative tasks and facilitated employee benefit options
Education
Bachelor of Business Administration -
Universidad Remington
Medellin, Colombia11-2007
Skills
- Team Management
- Customer relationship management
- Conflict resolution
- Adaptability to change
- Time management
- Effective listening
- Conflict Management
- Team Building & Coaching
- Native Spanish
- Fluent English
- Proficient Portuguese
- Training
- Customer Satisfaction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional
Accomplishments
- I worked for almost a year as a Senior Recruiter before being promoted to Team Manager. In this role, I implemented improvements to the talent acquisition process using tools such as LinkedIn, ATS, and Facebook, succeeding in filling vacancies before established deadlines and contributing to the company's growth metrics.
Timeline
Member Services Representative
COMMUNITY HEALTH GROUP
05.2024 - Current
Talent Acquisition Manager
1840& COMPANY
12.2022 - 03.2023
Senior Recruiter
1840& COMPANY
12.2020 - 12.2022
Human Resources Coordination
ATBEY DESARROLLOS
02.2017 - 08.2020
Human Resources Analyst
HOLCIM LAFARGE
06.2012 - 08.2016
Customer Service Representative
Teleperformance - Avianca airlines
03.2010 - 06.2025
Bachelor of Business Administration -
Universidad Remington
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